tiktok���˰�

1. Multilingual Services: Additional requirements for providing services in multiple languages, used when multilingual support is needed

2. Special Industry Compliance: Specific compliance requirements for regulated industries (e.g., financial services, healthcare)

3. Disaster Recovery: Detailed business continuity and disaster recovery procedures, important for critical services

4. Technology Integration: Requirements for integration with client's systems and technology, used when deep technical integration is needed

5. Customer Satisfaction Guarantees: Specific guarantees and remedies related to customer satisfaction levels

6. Volume Commitments: Minimum call volume commitments and related pricing structures, used in volume-based agreements

7. Special Events Handling: Procedures for handling peak periods or special events, important for seasonal businesses

1. Schedule A - Service Level Metrics: Detailed KPIs, measurement methodologies, and performance targets

2. Schedule B - Pricing Schedule: Detailed pricing structure, including base fees, volume-based pricing, and additional services

3. Schedule C - Technical Requirements: Specific technical requirements, including hardware, software, and connectivity specifications

4. Schedule D - Security Protocols: Detailed security requirements and procedures for data protection

5. Schedule E - Training Requirements: Specific training programs, certifications, and ongoing development requirements

6. Schedule F - Reporting Templates: Standard formats for regular reporting and performance monitoring

7. Appendix 1 - Contact Details: Key personnel and escalation contacts for both parties

8. Appendix 2 - Call Scripts: Approved call handling scripts and procedures

9. Appendix 3 - Quality Monitoring Forms: Standard forms and criteria for quality assessment