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The Complaint Letter About Product Quality is a crucial document used when a consumer needs to formally address quality issues with products purchased from Austrian businesses. This document is particularly relevant under Austrian consumer protection legislation, including the Consumer Protection Act (KSchG) and Civil Code (ABGB), which provide specific rights and remedies for defective products. The letter should be used when informal attempts to resolve product quality issues have been unsuccessful or when immediate formal documentation of the complaint is necessary. It typically includes detailed information about the product, purchase details, specific quality issues, and requested remedies, serving as both a formal notification of the problem and a potential foundation for legal action if necessary. The document must align with Austrian legal requirements for consumer complaints and warranty claims, particularly considering the 2022 Warranty Law Amendment Act (GewRÄG) implementation.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Company name, address, and if possible, specific department or contact person

3. Date: Current date of the letter

4. Subject Line: Clear indication that this is a product quality complaint with reference number if available

5. Purchase Information: Details of when and where the product was purchased, including order/invoice numbers

6. Product Details: Specific description of the product including model number, serial number, or other identifying information

7. Defect Description: Detailed explanation of the quality issues or defects discovered

8. Impact Statement: Description of how the defect affects the product's usability or value

9. Legal Basis: Reference to relevant consumer rights under Austrian law

10. Remedy Request: Clear statement of the desired resolution (repair, replacement, or refund)

11. Response Timeline: Specification of expected response timeframe