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A Complaint Letter For Refund is a crucial document used when seeking reimbursement for unsatisfactory products or services in Austria. This document type is particularly relevant when informal resolution attempts have been unsuccessful and a formal written complaint is necessary. The letter must align with Austrian consumer protection regulations, particularly the Konsumentenschutzgesetz and the ABGB, which provide strong consumer rights frameworks. It should be used when there are clear grounds for a refund, such as defective products, unsatisfactory services, or breach of contract. The document typically includes purchase details, problem description, previous communication records, and specific refund requests, all structured to establish a clear legal basis for the claim under Austrian law.

1. Sender Details: Full name, address, and contact information of the complainant

2. Recipient Details: Company name, address, and if possible, specific department or contact person

3. Date and Reference Numbers: Current date and any relevant order, invoice, or customer reference numbers

4. Subject Line: Clear indication that this is a complaint letter requesting a refund

5. Purchase Details: Specific information about the product/service purchased, including date of purchase, amount paid, and method of payment

6. Problem Description: Clear and factual description of the issue with the product/service

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Legal Basis: Reference to relevant consumer rights under Austrian law

9. Specific Request: Clear statement of the refund request and expected timeframe

10. Closing: Professional closing with signature and printed name