Document background
A Complaint Letter To Supplier is an essential business communication tool used when goods or services received do not meet contractual specifications or quality standards. This document is particularly important in the Austrian business environment, where it must comply with specific requirements under the Austrian Civil Code (ABGB) and Commercial Code (UGB). The letter serves as a formal record of the complaint and may be crucial in potential legal proceedings. It should be used promptly upon discovering issues with supplied goods or services, clearly documenting the nature of the problem, supporting evidence, and requested remedies. The document must be written in a professional tone while asserting rights under Austrian law, including relevant EU regulations that have been incorporated into Austrian legislation. It's particularly important to include all relevant reference numbers, dates, and supporting documentation to establish a clear chain of evidence.
