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1. Service Levels: Detailed service level agreements (SLAs) when specific performance metrics need to be measured and maintained

2. Warranty: Specific warranties beyond statutory requirements, used when service quality guarantees are crucial

3. Insurance: Insurance requirements when services involve significant risks or regulatory requirements

4. Compliance with Laws: Specific regulatory compliance obligations when operating in regulated industries

5. Staff and Subcontractors: Rules for personnel and subcontracting when service provider needs to use third parties or specific staff

6. Change Control: Procedures for making changes to services when flexibility in scope is needed

7. Audit Rights: Client's rights to audit service provider when oversight is crucial

8. Business Continuity: Disaster recovery and business continuity requirements for critical services

9. Non-Competition: Restrictions on competitive activities when protecting market position is important

10. Transfer of Rights: Rules for assignment and transfer when parties need flexibility to restructure

1. Schedule 1 - Service Specification: Detailed technical specifications of the services to be provided

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Detailed performance metrics, measurement methods, and remedies

4. Schedule 4 - Key Personnel: List of key staff members and their roles when specific expertise is required

5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms when personal data is processed

6. Schedule 6 - Contact Details: List of key contacts and escalation procedures

7. Appendix A - Technical Requirements: Technical standards and requirements for service delivery

8. Appendix B - Form of Reports: Templates for required service reports and documentation