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The Escalation Letter is a crucial business document used in Austrian commercial practice when standard communication channels have failed to resolve significant issues between parties. This document type is particularly relevant when one party needs to formally address concerns about contract performance, payment delays, quality issues, or other material breaches. Operating within the framework of Austrian commercial and civil law, particularly the ABGB and UGB, an Escalation Letter serves as a formal warning mechanism and often represents the last step before initiating legal proceedings. It typically includes detailed documentation of the issues, references to previous communication attempts, specific demands for remedy, and clear deadlines for compliance. The document is designed to create a clear paper trail while providing the recipient with a final opportunity to address the concerns before more serious measures are taken.

1. Sender Details: Full legal name, address, and contact information of the sending party

2. Recipient Details: Full legal name, address, and position of the recipient

3. Date and Reference Numbers: Current date and any relevant reference numbers (contract numbers, previous correspondence, etc.)

4. Subject Line: Clear indication that this is an escalation letter (Eskalationsschreiben) and brief reference to the matter

5. Contract/Situation Reference: Specific reference to the relevant contract or situation, including dates and key details

6. Issue Description: Clear and factual description of the problem or breach

7. Previous Communication: Reference to previous attempts to resolve the issue

8. Specific Demands: Clear statement of what action is required from the recipient

9. Deadline: Specific deadline for compliance with the demands

10. Consequences: Clear statement of next steps if demands are not met

11. Signature Block: Formal closure including name and position of the sender