The Guaranteed SLA is essential for businesses requiring assured service performance levels with specific remedies for non-compliance. This document type is particularly crucial in the Austrian business environment, where it must align with both the Austrian Civil Code (ABGB) and sector-specific regulations. The Guaranteed SLA establishes concrete, measurable service commitments, detailed monitoring procedures, and specific compensation mechanisms when service levels are not met. It is commonly used in technology services, cloud computing, telecommunications, and other sectors where service reliability is critical to business operations. The document includes comprehensive technical specifications, reporting requirements, and remedy frameworks, making it suitable for complex service arrangements where performance guarantees are essential for business continuity.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used in the agreement
4. Service Description: Detailed description of the services covered by the SLA
5. Service Level Commitments: Specific, measurable service levels guaranteed by the provider
6. Performance Measurement: Methods and procedures for measuring and monitoring service levels
7. Service Credits and Penalties: Compensation mechanism for service level breaches
8. Reporting and Review: Regular reporting requirements and review procedures
9. Support and Response Times: Support service levels and response time commitments
10. Force Majeure: Circumstances under which service level guarantees may be suspended
11. Term and Termination: Duration of the agreement and termination conditions
12. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction
1. Data Protection and Security: Specific provisions for data handling and security measures, required if personal data is processed
2. Disaster Recovery: Procedures for service continuity in case of major incidents, recommended for critical services
3. Change Management: Procedures for implementing service or SLA changes, useful for complex or long-term agreements
4. Subcontractors: Terms governing the use of subcontractors, needed if service provider uses third parties
5. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value or high-risk services
6. Compliance Requirements: Industry-specific compliance obligations, needed for regulated industries
7. Service Credits Cap: Limitations on total service credits payable, recommended for financial predictability
1. Schedule 1: Service Level Specifications: Detailed technical specifications of service levels and measurement methods
2. Schedule 2: Service Credit Calculations: Detailed formulas and examples for calculating service credits
3. Schedule 3: Technical Support Procedures: Detailed procedures for accessing and utilizing technical support
4. Schedule 4: Service Reporting Template: Standard format for regular service level reporting
5. Schedule 5: Escalation Matrix: Contact details and procedures for issue escalation
6. Appendix A: Technical Infrastructure: Description of technical infrastructure supporting the services
7. Appendix B: Service Level Measurement Tools: Details of tools and systems used for service level measurement
Find the exact document you need
Business Service Level Agreement
An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.
Download
Team Slas
An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.
Download
SaaS SLA
An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.
Download
SLA Production Support
An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
Download
SLA Contract Management
An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.
Download
SLA 999
Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.
Download
SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
Internal SLA
Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.
Download
99.99 SLA In Minutes
An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.
Download
SLA Change Management
An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.
Download
SLA Request
An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.
Download
Default SLA
An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.
Download
API SLA
An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.
Download
SLA Type
An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.
Download
SLA Telecom
An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.
Download
Managed Services Service Level Agreement
Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.
Download
SLA Base
An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.
Download
Itil Service Level Agreement
An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.
Download
Improved SLA
An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.
Download
Agency SLA
An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.
Download
SLA Production
Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.
Download
Tier 3 SLA
High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.
Download
SLA Uptime
Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.
Download
SLA (Healthcare)
Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.
Download
Simple SLA
An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.
Download
Normal SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
Task SLA
An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.
Download
SLA Warehouse
An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.
Download
SLA Training
An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.
Download
SLA Storage
An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
Download
SLA Server Uptime
An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.
Download
SLA Database
An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.
Download
SLA Audit
An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.
Download
Security Level Agreement
An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.
Download
Quality SLA
An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Download
Latency SLA
An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.
Download
Guaranteed SLA
An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
Download
Premium SLA
An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.
Download
Performance SLA
An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.
Download
Office SLA
An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)