Document background
The Holiday Complaint Letter is a formal document used when a consumer needs to raise issues about unsatisfactory holiday services in Austria. This document is typically employed after returning from a holiday where the services or accommodations did not meet the contracted standards or when problems occurred during the trip. It should be written in accordance with Austrian consumer protection laws and EU regulations, particularly focusing on the rights provided under the Package Travel Directive and Austrian Consumer Protection Act. The letter serves as the first formal step in seeking resolution and potential compensation, documenting specific issues, damages, and requested remedies. It's essential for establishing a paper trail and can be used in subsequent legal proceedings if necessary.
