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A Letter Of Complaint For Missing Goods is a crucial business document used when goods ordered from a supplier are partially or completely missing from a delivery. This document is particularly important in the Austrian legal context, where formal written communication is often required to establish legal claims. It should be used promptly upon discovering missing items from a delivery, typically within the notification periods specified by Austrian commercial law. The letter serves multiple purposes: it formally documents the issue, requests specific resolution, and creates a paper trail that could be vital if legal action becomes necessary. The document must comply with Austrian legal requirements, including those set forth in the ABGB (Austrian Civil Code) and UGB (Commercial Code), and should include all relevant order details, clear description of missing items, and specific resolution requests. This type of document is especially important in business-to-business transactions but is equally applicable in consumer contexts where additional protections under the KSchG (Consumer Protection Act) may apply.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Recipient's Details: Full name, address, and contact information of the supplier/vendor

3. Date: Date when the letter is written

4. Reference Numbers: Order number, invoice number, customer reference number, and any other relevant identifying numbers

5. Order Details: Description of the original order including date of order and expected delivery date

6. Missing Items Description: Detailed description of the items that were not delivered, including quantities and specifications

7. Timeline of Events: Chronological description of relevant events from order placement to discovery of missing items

8. Impact Statement: Description of how the missing items have affected your business/situation

9. Requested Resolution: Clear statement of what action you expect from the supplier (replacement, refund, etc.)

10. Response Timeline: Specification of when you expect to receive a response