Document background
The Letter of Complaint Response is a crucial business document used when formally addressing customer or client grievances in Austria. It serves as the organization's official position and response to a complaint received, documenting the investigation conducted and proposed resolution. This document must comply with Austrian consumer protection laws, particularly the Konsumentenschutzgesetz (KSchG) and relevant provisions of the General Civil Code (ABGB). The response should be drafted carefully to address all points raised in the original complaint while maintaining professionalism and legal compliance. It typically includes acknowledgment of the complaint, investigation findings, proposed resolution, and next steps. The document may also reference relevant warranty rights, alternative dispute resolution options, or specific Austrian regulatory requirements depending on the nature of the complaint.
