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1. Parties: Identifies and provides full details of the service provider and the client
2. Background: Explains the context and purpose of the agreement
3. Definitions: Defines key terms used throughout the agreement
4. Services: Detailed description of the services to be provided
5. Payment Terms: Specifies fees, payment schedule, invoicing process, and payment methods
6. Service Provider's Obligations: Lists the key responsibilities and commitments of the service provider
7. Client's Obligations: Outlines the client's responsibilities and commitments
8. Term: Specifies the duration of the agreement and any renewal provisions
9. Performance Standards: Defines the expected quality and standards of service delivery
10. Intellectual Property: Addresses ownership and usage rights of any IP created or used
11. Confidentiality: Protects confidential information of both parties
12. Insurance and Liability: Specifies insurance requirements and liability limitations
13. Termination: Details circumstances and process for ending the agreement
14. Dispute Resolution: Outlines the process for resolving disputes
15. General Provisions: Standard legal clauses including governing law, notices, and assignment
1. Performance Reviews: Used when regular service review meetings or performance assessments are required
2. Key Personnel: Include when specific individuals are critical to service delivery
3. Change Management: Required for contracts where scope or requirements might need adjustment
4. Business Continuity: Important for critical services requiring disaster recovery planning
5. Data Protection: Required when personal or sensitive data is handled
6. Transition Services: Needed when complex handover processes are involved
7. Compliance Requirements: Include when specific regulatory compliance is necessary
8. Security Requirements: Important when service involves access to sensitive systems or facilities
9. Force Majeure: Optional clause for handling unforeseen circumstances
10. Warranties: Additional warranties beyond standard service obligations
1. Schedule 1 - Service Specification: Detailed breakdown of services, deliverables, and technical requirements
2. Schedule 2 - Fee Schedule: Detailed pricing, payment terms, and any rate cards
3. Schedule 3 - Service Levels: Specific performance metrics, KPIs, and measurement methods
4. Schedule 4 - Insurance Requirements: Detailed insurance types and coverage levels required
5. Schedule 5 - Key Personnel: Details of key staff members and their roles
6. Schedule 6 - Approved Subcontractors: List of pre-approved subcontractors if applicable
7. Appendix A - Report Templates: Standard formats for required reports and documentation
8. Appendix B - Change Request Form: Template for requesting and documenting changes to services
Professional Services
Information Technology
Consulting
Construction
Healthcare
Education
Financial Services
Legal Services
Marketing and Advertising
Engineering
Maintenance Services
Business Services
Real Estate
Legal
Procurement
Finance
Operations
Risk and Compliance
Commercial
Accounts Payable
Contract Administration
Project Management Office
Business Development
Procurement Manager
Contract Administrator
Legal Counsel
Operations Manager
Finance Manager
Project Manager
Business Development Manager
Commercial Manager
Risk Manager
Compliance Officer
Chief Financial Officer
General Manager
Managing Director
Service Delivery Manager
Account Manager
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