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Hospitality Performance Review for Australia

Hospitality Performance Review Template for Australia

A comprehensive performance review template designed specifically for the Australian hospitality industry, compliant with the Fair Work Act 2009 and relevant Modern Awards. This document provides a structured framework for evaluating employee performance across key hospitality competencies, including customer service, operational efficiency, compliance with food safety standards, and industry-specific skills. The template incorporates both quantitative and qualitative assessment measures, ensuring fair and objective evaluation while maintaining compliance with Australian employment law requirements and industry standards.

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Hospitality Performance Review

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What is a Hospitality Performance Review?

The Hospitality Performance Review Template has been developed to address the specific needs of the Australian hospitality industry, where regular performance evaluation is crucial for maintaining service standards and employee development. This document is designed for use in periodic employee reviews (typically quarterly or bi-annual) across various hospitality roles, from front-line staff to management positions. It incorporates key performance indicators specific to hospitality operations, compliance requirements under Australian employment law, and industry-specific competencies. The template ensures consistency in performance evaluation while allowing customization for different roles within the hospitality sector, and helps organizations maintain compliance with the Fair Work Act 2009 and relevant Modern Awards.

What sections should be included in a Hospitality Performance Review?

1. Employee Information: Basic details including employee name, position, department, review period, and reviewer details

2. Performance Rating Scale: Explanation of the rating system used (typically 1-5 or similar scale) with clear definitions for each rating level

3. Core Competencies Assessment: Evaluation of fundamental hospitality skills including customer service, teamwork, communication, and industry knowledge

4. Key Performance Indicators (KPIs): Measurable performance metrics specific to the role and hospitality industry

5. Compliance and Safety: Assessment of adherence to food safety, hygiene standards, and workplace health and safety requirements

6. Professional Development: Review of training completed and future development needs

7. Overall Performance Summary: General assessment of performance including achievements and areas for improvement

8. Action Plan: Specific goals and objectives for the next review period

9. Employee Comments: Space for employee feedback and comments on the review

10. Acknowledgment: Signatures of employee, reviewer, and manager confirming review completion

What sections are optional to include in a Hospitality Performance Review?

1. Leadership Assessment: For supervisory/management roles - evaluating team leadership and management capabilities

2. Revenue Generation: For sales-focused roles like function coordinators or venue managers - assessment of financial performance and sales targets

3. Technical Skills: For specialized roles like chefs or bartenders - evaluation of specific technical competencies

4. Customer Feedback Analysis: For customer-facing roles - review of guest feedback and satisfaction metrics

5. Project Management: For roles involving event management or special projects - assessment of project planning and execution

6. Multilingual Services: For roles requiring language skills - evaluation of language proficiency and cultural competency

What schedules should be included in a Hospitality Performance Review?

1. Schedule A - Role-Specific KPIs: Detailed breakdown of position-specific performance indicators and targets

2. Schedule B - Competency Framework: Detailed descriptions of required competencies and behavioral indicators

3. Schedule C - Training Record: List of completed training and certifications during the review period

4. Appendix 1 - Performance Improvement Plan Template: Template for documenting specific actions required for performance improvement if needed

5. Appendix 2 - Goal Setting Worksheet: Template for setting SMART goals for the next review period

6. Appendix 3 - Self-Assessment Form: Template for employee self-evaluation prior to the review

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok˰ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Australia

Publisher

tiktok˰

Cost

Free to use
Relevant legal definitions






























Clauses




























Relevant Industries

Hotels and Accommodation

Restaurants and Cafes

Bars and Nightclubs

Catering Services

Event Management

Resort Management

Tourism Services

Food Service Industry

Gaming and Entertainment

Conference Centers

Relevant Teams

Front Office

Food and Beverage

Kitchen Operations

Housekeeping

Events and Catering

Guest Services

Maintenance

Sales and Marketing

Human Resources

Administration

Relevant Roles

Restaurant Manager

Hotel General Manager

Chef

Sous Chef

Line Cook

Bartender

Wait Staff

Host/Hostess

Front Desk Manager

Concierge

Housekeeping Supervisor

Room Attendant

Events Coordinator

Catering Manager

Food and Beverage Director

Kitchen Hand

Banquet Manager

Restaurant Supervisor

Bar Manager

Guest Services Representative

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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