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1. Employee Information: Basic details including employee name, position, department, review period, and reviewer details
2. Performance Rating Scale: Explanation of the rating system used (typically 1-5 or similar scale) with clear definitions for each rating level
3. Core Competencies Assessment: Evaluation of fundamental hospitality skills including customer service, teamwork, communication, and industry knowledge
4. Key Performance Indicators (KPIs): Measurable performance metrics specific to the role and hospitality industry
5. Compliance and Safety: Assessment of adherence to food safety, hygiene standards, and workplace health and safety requirements
6. Professional Development: Review of training completed and future development needs
7. Overall Performance Summary: General assessment of performance including achievements and areas for improvement
8. Action Plan: Specific goals and objectives for the next review period
9. Employee Comments: Space for employee feedback and comments on the review
10. Acknowledgment: Signatures of employee, reviewer, and manager confirming review completion
1. Leadership Assessment: For supervisory/management roles - evaluating team leadership and management capabilities
2. Revenue Generation: For sales-focused roles like function coordinators or venue managers - assessment of financial performance and sales targets
3. Technical Skills: For specialized roles like chefs or bartenders - evaluation of specific technical competencies
4. Customer Feedback Analysis: For customer-facing roles - review of guest feedback and satisfaction metrics
5. Project Management: For roles involving event management or special projects - assessment of project planning and execution
6. Multilingual Services: For roles requiring language skills - evaluation of language proficiency and cultural competency
1. Schedule A - Role-Specific KPIs: Detailed breakdown of position-specific performance indicators and targets
2. Schedule B - Competency Framework: Detailed descriptions of required competencies and behavioral indicators
3. Schedule C - Training Record: List of completed training and certifications during the review period
4. Appendix 1 - Performance Improvement Plan Template: Template for documenting specific actions required for performance improvement if needed
5. Appendix 2 - Goal Setting Worksheet: Template for setting SMART goals for the next review period
6. Appendix 3 - Self-Assessment Form: Template for employee self-evaluation prior to the review
Hotels and Accommodation
Restaurants and Cafes
Bars and Nightclubs
Catering Services
Event Management
Resort Management
Tourism Services
Food Service Industry
Gaming and Entertainment
Conference Centers
Front Office
Food and Beverage
Kitchen Operations
Housekeeping
Events and Catering
Guest Services
Maintenance
Sales and Marketing
Human Resources
Administration
Restaurant Manager
Hotel General Manager
Chef
Sous Chef
Line Cook
Bartender
Wait Staff
Host/Hostess
Front Desk Manager
Concierge
Housekeeping Supervisor
Room Attendant
Events Coordinator
Catering Manager
Food and Beverage Director
Kitchen Hand
Banquet Manager
Restaurant Supervisor
Bar Manager
Guest Services Representative
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