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Operational Resilience Policy
"Need to draft an Operational Resilience Policy for a mid-sized Australian fintech company, focusing heavily on technology resilience and third-party risk management, with implementation planned for March 2025."
1. Purpose and Scope: Defines the objectives of the policy and its application scope across the organization
2. Definitions: Key terms and concepts used throughout the policy
3. Governance Framework: Outlines roles, responsibilities, and accountability structures for operational resilience
4. Risk Assessment and Management: Framework for identifying, assessing, and managing operational resilience risks
5. Critical Business Services: Identification and classification of critical business services and operations
6. Impact Tolerances: Definition and measurement of maximum tolerable disruption for critical services
7. Third-Party Risk Management: Requirements for managing operational resilience risks from external service providers
8. Business Continuity Management: Framework for ensuring continuity of critical operations during disruptions
9. Incident Management: Procedures for responding to and managing operational incidents
10. Testing and Assurance: Requirements for testing operational resilience capabilities and controls
11. Reporting and Communication: Framework for internal and external reporting of operational resilience matters
12. Review and Maintenance: Requirements for regular review and updates of the policy
1. Technology Resilience: Specific requirements for IT systems resilience - include if organization has significant technology dependencies
2. Data Management: Specific requirements for data resilience and recovery - include if organization handles sensitive or critical data
3. Change Management: Procedures for managing changes that could impact operational resilience - include for organizations with frequent operational changes
4. Financial Resilience: Requirements for maintaining financial resources to support operational resilience - include for financial institutions
5. Location Resilience: Requirements for physical location redundancy - include if organization has critical physical premises
6. Regulatory Compliance: Specific regulatory requirements for operational resilience - include if organization is subject to specific regulatory frameworks
1. Appendix A - Impact Assessment Matrix: Template and guidance for assessing operational impact levels
2. Appendix B - Critical Service Register: Template for documenting critical business services and their requirements
3. Appendix C - Incident Response Procedures: Detailed procedures for different types of operational incidents
4. Appendix D - Testing Schedule: Annual schedule and requirements for resilience testing
5. Appendix E - Key Performance Indicators: Metrics and thresholds for measuring operational resilience
6. Appendix F - Third-Party Assessment Template: Template for assessing third-party operational resilience
7. Appendix G - Communication Templates: Standard templates for incident and crisis communication
Authors
Financial Services
Banking
Insurance
Healthcare
Energy and Utilities
Telecommunications
Transportation
Government and Public Sector
Critical Infrastructure
Technology and Digital Services
Manufacturing
Retail and Consumer Services
Professional Services
Education
Risk Management
Operations
Information Technology
Information Security
Compliance
Internal Audit
Business Continuity
Crisis Management
Procurement
Vendor Management
Quality Assurance
Emergency Response
Legal
Human Resources
Finance
Chief Executive Officer
Chief Risk Officer
Chief Operations Officer
Chief Information Officer
Chief Technology Officer
Head of Operational Risk
Business Continuity Manager
Risk Manager
Compliance Officer
Operations Manager
IT Security Manager
Business Unit Director
Audit Manager
Procurement Manager
Vendor Management Officer
Crisis Management Director
Emergency Response Coordinator
Resilience Officer
Quality Assurance Manager
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