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1. Performance Metrics: Specific KPIs and performance measurement criteria - include when the client requires specific measurable outcomes

2. Crisis Management: Procedures for handling social media crises and emergency response - important for high-profile clients or sensitive industries

3. Content Approval Process: Detailed workflow for content review and approval - necessary for clients requiring strict content control

4. Non-Compete Clause: Restrictions on working with competing clients - include for specialized industries or upon client request

5. Insurance Requirements: Specific insurance coverage requirements - important for enterprise clients or high-value contracts

6. Training and Knowledge Transfer: Provisions for training client's staff - include when knowledge transfer is part of the engagement

7. Subcontracting: Terms for engaging subcontractors - include when the consultant may need to delegate work

1. Schedule 1 - Service Level Agreement: Detailed breakdown of service levels, response times, and deliverables

2. Schedule 2 - Fee Schedule: Detailed pricing structure, including hourly rates, package pricing, and additional services

3. Schedule 3 - Platforms and Accounts: List of social media platforms, accounts to be managed, and access protocols

4. Schedule 4 - Content Calendar Template: Standard template for content planning and scheduling

5. Schedule 5 - Reporting Template: Format and frequency of performance reports and analytics

6. Appendix A - Brand Guidelines: Client's branding requirements and social media voice guidelines

7. Appendix B - Crisis Communication Protocol: Step-by-step procedures for managing social media crises