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Business Process Outsourcing Agreement

Business Process Outsourcing Agreement Template for Belgium

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Key Requirements PROMPT example:

Business Process Outsourcing Agreement

"I need a Business Process Outsourcing Agreement to outsource our IT helpdesk operations to a Belgian service provider, with strict SLAs and data protection requirements, planned to commence from March 2025."

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Document background
The Business Process Outsourcing Agreement is essential for organizations operating in Belgium that seek to outsource specific business functions to specialized service providers. This document is crucial when companies want to focus on core competencies while leveraging external expertise for non-core functions. The agreement comprehensively addresses Belgian legal requirements, including data protection, employment laws, and commercial regulations. It typically covers service delivery, performance metrics, pricing, governance, and risk allocation. Used when establishing long-term outsourcing relationships, this agreement ensures compliance with Belgian jurisdiction while protecting both parties' interests through detailed operational, commercial, and legal provisions.
Suggested Sections

1. Parties: Identification and details of the contracting parties

2. Background: Context of the agreement and business objectives

3. Definitions and Interpretation: Defined terms and interpretation rules

4. Scope of Services: Detailed description of BPO services to be provided

5. Term and Termination: Duration, renewal, and termination provisions

6. Service Provider Obligations: Core obligations and responsibilities of the service provider

7. Customer Obligations: Core obligations and responsibilities of the customer

8. Service Levels and Performance: Performance standards, KPIs, and measurement

9. Charges and Payment: Pricing, payment terms, and invoicing

10. Data Protection and Privacy: GDPR compliance and data processing obligations

11. Confidentiality: Protection of confidential information

12. Intellectual Property Rights: IP ownership, licenses, and protection

13. Employee Matters: Staff transfer, management, and employment obligations

14. Liability and Indemnities: Risk allocation and limitation of liability

15. Force Majeure: Provisions for unforeseen circumstances

16. Governing Law and Jurisdiction: Belgian law application and dispute resolution

17. General Provisions: Standard boilerplate clauses

Optional Sections

1. Transition and Implementation: Include when services require complex implementation phase

2. Business Continuity and Disaster Recovery: Include for critical business processes

3. Step-in Rights: Include when service continuity is crucial

4. Anti-corruption and Ethics: Include for international operations or specific compliance requirements

5. Security Requirements: Include when handling sensitive data or systems

6. Change Control: Include for long-term or complex service arrangements

7. Benchmarking: Include when market competitiveness needs regular assessment

8. Parent Company Guarantee: Include when financial security is required

Suggested Schedules

1. Service Description: Detailed specification of BPO services

2. Service Levels: Detailed SLAs, KPIs, and measurement methodology

3. Charges: Detailed pricing structure and calculation methodology

4. Customer Dependencies: Detailed customer responsibilities and requirements

5. Data Processing Agreement: GDPR-compliant data processing terms

6. Employee Transfer Provisions: Detailed TUPE/transfer arrangements

7. Transition Plan: Implementation and service transition timeline

8. Business Continuity Plan: Disaster recovery and continuity procedures

9. Security Requirements: Detailed security protocols and standards

10. Governance and Reporting: Management structure and reporting requirements

11. Exit Plan: Service termination and handover procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions

































































Clauses


















































Relevant Industries

Financial Services

Information Technology

Manufacturing

Healthcare

Retail

Telecommunications

Professional Services

Insurance

Banking

Logistics

E-commerce

Energy

Pharmaceuticals

Relevant Teams

Legal

Procurement

Operations

Finance

Human Resources

Information Technology

Risk and Compliance

Data Protection

Project Management

Commercial

Business Development

Strategy

Relevant Roles

Chief Executive Officer

Chief Operating Officer

Chief Financial Officer

General Counsel

Head of Procurement

Operations Director

Commercial Director

Legal Counsel

Procurement Manager

Contract Manager

Business Process Manager

Operations Manager

Risk Manager

Compliance Officer

Data Protection Officer

HR Director

IT Director

Project Manager

Service Delivery Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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