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1. Sender Information: Full legal name, address, and any reference numbers provided by the collection agency
2. Recipient Details: Collection agency's legal name, address, and any relevant license numbers
3. Debt Reference: Clear identification of the alleged debt, including account numbers and claimed amount
4. Statement of Cease and Desist: Clear directive to cease all communication except as permitted by law
5. Legal Rights Citation: Reference to relevant laws protecting the consumer's rights
6. Consequences of Non-Compliance: Statement of intent to take legal action if harassment continues
7. Communication Preferences: Specification of acceptable forms of future communication (e.g., written only)
8. Signature Block: Formal closing, date, and signature
1. Debt Dispute Statement: Include when the validity of the debt is in question or requires verification
2. Documentation of Harassment: Include when there have been specific instances of harassment or illegal collection practices
3. Power of Attorney Reference: Include when the letter is being sent by a legal representative
4. Bankruptcy Notice: Include when the debt has been or will be included in bankruptcy proceedings
5. Statement of Limited Income: Include when the debtor is receiving protected income such as pension or disability benefits
1. Call Log: Documentation of harassment calls or communication attempts (if applicable)
2. Prior Correspondence: Copies of relevant previous communications with the collection agency
3. Proof of Debt Dispute: Any evidence supporting the dispute of the debt's validity
4. Legal Status Documentation: Copies of bankruptcy filings or other relevant legal documents
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Debt Collection Manager
Consumer Rights Advocate
Credit Manager
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Risk Manager
Customer Service Manager
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