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1. Parties: Identification of the service provider and client, including full legal names and addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider Obligations: Key responsibilities and commitments of the maintenance service provider
7. Client Obligations: Responsibilities and commitments of the client
8. Fees and Payment: Payment terms, rates, and invoicing procedures
9. Service Levels: Performance standards and response times
10. Health and Safety: Safety requirements and compliance with regulations
11. Insurance and Liability: Insurance requirements and limitation of liability provisions
12. Termination: Conditions and procedures for ending the agreement
13. Dispute Resolution: Process for resolving disagreements
14. General Provisions: Standard legal clauses including governing law, notices, and amendment procedures
1. Emergency Services: Additional provisions for emergency maintenance services, used when 24/7 emergency response is required
2. Equipment and Materials: Specific provisions regarding supply and ownership of maintenance equipment and materials, used when equipment provision is part of the service
3. Warranties: Specific warranties for parts and labor, used when the service includes installation of parts or equipment
4. Subcontracting: Terms governing the use of subcontractors, used when subcontracting is permitted
5. Environmental Compliance: Specific environmental protection provisions, used for services involving hazardous materials or environmental risks
6. Intellectual Property: IP protection clauses, used when maintenance involves proprietary systems or technology
7. Language Requirements: Bilingual provisions, required for agreements in Quebec or federal jurisdiction
8. Security Requirements: Special security clearance or access provisions, used for sensitive locations or facilities
1. Schedule A - Service Specifications: Detailed description of maintenance services, including frequency and scope
2. Schedule B - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule C - Service Levels and KPIs: Specific performance metrics and service level requirements
4. Schedule D - Site Locations: List of locations where services are to be performed
5. Schedule E - Equipment List: Inventory of equipment covered by the maintenance services
6. Schedule F - Required Qualifications: List of required certifications and qualifications for service personnel
7. Appendix 1 - Incident Report Template: Standard form for reporting maintenance incidents or issues
8. Appendix 2 - Health and Safety Procedures: Specific safety protocols and procedures
Facilities Management
Commercial Real Estate
Industrial Manufacturing
Healthcare
Education
Retail
Hospitality
Transportation
Energy
Public Infrastructure
Telecommunications
Data Centers
Residential Property Management
Mining
Oil and Gas
Operations
Facilities Management
Procurement
Legal
Risk Management
Health and Safety
Quality Assurance
Technical Services
Contract Administration
Property Management
Asset Management
Maintenance
Facility Manager
Operations Director
Maintenance Supervisor
Property Manager
Contract Administrator
Procurement Manager
Chief Operations Officer
Technical Services Manager
Building Services Manager
Asset Manager
Maintenance Technician
Health and Safety Officer
Quality Assurance Manager
Commercial Manager
Legal Counsel
Risk Manager
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