The Backup Service Level Agreement is essential for organizations requiring professional data backup services in Switzerland. This document is used when establishing a formal arrangement between a service provider and a client for the provision of data backup services, defining critical elements such as service availability, recovery time objectives, and performance standards. The agreement ensures compliance with Swiss regulatory requirements, particularly the Federal Act on Data Protection and related regulations. It includes comprehensive details about service delivery, technical specifications, security measures, and operational procedures, making it suitable for both standard backup services and customized enterprise solutions. The document is structured to accommodate Swiss business practices and legal requirements while providing clear accountability and performance metrics for both parties.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and key concepts used throughout the agreement
4. Service Description: Detailed description of the backup services, including scope, methodology, and technical specifications
5. Service Levels: Specific performance metrics, including backup frequency, retention periods, and recovery time objectives
6. Data Protection and Security: Compliance with Swiss data protection laws, security measures, and data handling procedures
7. Customer Responsibilities: Customer obligations, including providing access, maintaining source systems, and cooperation requirements
8. Provider Responsibilities: Provider's obligations, including service delivery, monitoring, reporting, and maintenance
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Term and Termination: Duration of the agreement, renewal terms, and termination conditions
11. Liability and Indemnification: Limitation of liability, warranties, and indemnification provisions under Swiss law
12. Force Majeure: Circumstances beyond parties' control and their impact on service delivery
13. General Provisions: Standard legal clauses including governing law, jurisdiction, and dispute resolution
1. Disaster Recovery: Detailed procedures for disaster recovery scenarios, recommended for critical business operations
2. Multi-location Services: Specific provisions for backup services across multiple locations or jurisdictions
3. Industry-Specific Compliance: Additional compliance requirements for regulated industries (e.g., financial services, healthcare)
4. Data Migration: Procedures for initial data migration and end-of-contract data transfer
5. Subcontractors: Terms governing the use of subcontractors or third-party service providers
6. Insurance: Specific insurance requirements and coverage details
1. Schedule A - Service Level Metrics: Detailed technical specifications of service levels, including performance metrics and measurement methods
2. Schedule B - Pricing and Payment Terms: Detailed fee structure, including base fees, variable charges, and payment schedules
3. Schedule C - Technical Requirements: Specific technical requirements for backup systems, including hardware, software, and network specifications
4. Schedule D - Security Standards: Detailed security protocols, encryption standards, and compliance requirements
5. Schedule E - Operational Procedures: Step-by-step procedures for routine operations, escalations, and emergency situations
6. Schedule F - Contact Details: List of key contacts and escalation procedures for both parties
7. Schedule G - Data Processing Agreement: Detailed terms for data processing in compliance with Swiss data protection laws
Find the exact document you need
Customer Slas
Swiss-law governed Service Level Agreement defining service standards, metrics, and remedies for customer service delivery.
Download
SLA Security
A Swiss law-governed Security Service Level Agreement defining security service commitments, performance metrics, and compliance requirements between service provider and client.
Download
Cloud SLA
Swiss-law governed Cloud Service Level Agreement defining service standards, performance metrics, and compliance requirements for cloud service delivery.
Download
Sla (Retail)
Swiss law-compliant Service Level Agreement template for retail operations, defining service standards and performance metrics.
Download
SLA Request
A Swiss-law governed document for initiating and defining service level agreements, specifying performance metrics and compliance requirements under Swiss federal regulations.
Download
SLA Fulfillment
A Swiss law-governed agreement defining service levels, performance metrics, and accountability measures between service providers and recipients.
Download
SLA Administration
Swiss-law governed SLA Administration contract defining service level management procedures, metrics, and governance framework.
Download
Default SLA
Swiss law-governed Service Level Agreement defining service performance metrics, monitoring, and remedies between provider and client.
Download
Basic SLA
A Swiss law-governed Basic Service Level Agreement defining service standards and performance metrics between provider and customer.
Download
Incident Resolution Time SLA
Swiss law-governed service level agreement defining incident response and resolution time commitments for technical support services.
Download
Ecommerce SLA
Swiss-law governed Service Level Agreement for e-commerce operations, defining performance standards and service requirements for online retail platforms.
Download
SLA Site
A Swiss law-governed agreement defining service levels, performance metrics, and operational standards for services delivered at specific physical locations.
Download
SLA Call
Swiss law-governed Service Level Agreement specifying performance standards and operational requirements for call center services.
Download
Service Level Agreement (Healthcare)
A Swiss law-governed agreement defining service levels and performance standards for healthcare services, ensuring compliance with Swiss healthcare and data protection regulations.
Download
Improved SLA
An enhanced Service Level Agreement under Swiss law establishing detailed service commitments, performance metrics, and remedies.
Download
SLA Production
A Swiss-law governed agreement defining service levels and performance standards for production and manufacturing services.
Download
P1 Incident SLA
Swiss-law governed service level agreement for Priority 1 (P1) incidents, defining critical incident response requirements and obligations.
Download
Maintenance SLA
Swiss law-governed Service Level Agreement for maintenance services, defining service standards and performance requirements under Swiss legal framework.
Download
Simple SLA
A Swiss law-governed Service Level Agreement defining service standards, performance metrics, and remedies for service delivery.
Download
SLA Uptime
Swiss law-governed Service Level Agreement specifying uptime commitments, measurements, and remedies for service availability.
Download
Service Level Agreement Telecommunications
A Swiss-law governed agreement defining service levels and performance standards for telecommunications services, incorporating Swiss regulatory requirements.
Download
Outsourcing SLA
Swiss law-governed service level agreement for outsourcing arrangements, incorporating Swiss regulatory requirements and market standards.
Download
Normal SLA
A Swiss law-governed agreement defining service levels, performance metrics, and remedies between service provider and customer.
Download
99.999 SLA
Swiss law-governed Service Level Agreement template for 99.999% availability commitment, suitable for mission-critical services.
Download
Task SLA
A Swiss law-governed agreement defining specific performance standards and metrics for task-based services, including measurement criteria and remedies for non-compliance.
Download
SLA Warehouse
A Swiss-law governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
Download
SLA Training
A Swiss law-governed agreement defining service levels and requirements for professional training services delivery.
Download
SLA Tier 3
A Swiss law-governed Tier 3 Service Level Agreement establishing premium-level service commitments with 99.982%+ uptime guarantees and comprehensive support provisions.
Download
SLA Storage
A Swiss law-governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
Download
SLA Product Management
A Swiss law-governed Service Level Agreement defining product management services, performance standards, and delivery expectations between service provider and client.
Download
SLA Level 1
A Swiss-law governed Level 1 Service Level Agreement defining premium service commitments, performance metrics, and remedies for critical business services.
Download
SLA Employee
A Swiss law-governed employment agreement incorporating SLA elements, defining measurable performance metrics and service levels while ensuring compliance with Swiss employment regulations.
Download
SLA Database
Swiss law-governed Service Level Agreement for database services, establishing performance metrics and compliance with Swiss data protection requirements.
Download
SLA Audit
A Swiss law-compliant framework for conducting and documenting Service Level Agreement (SLA) audits, ensuring compliance with Swiss regulatory requirements and audit standards.
Download
Shipping SLA
Swiss law-governed Service Level Agreement for shipping services, defining performance standards and obligations between shipping providers and customers.
Download
Quality SLA
A Swiss-law governed agreement defining quality standards and performance metrics for service delivery, including measurement methods and remedies for non-compliance.
Download
Latency SLA
A Swiss law-governed Service Level Agreement specifying latency commitments, measurement standards, and remedies for service level breaches.
Download
Guaranteed SLA
A Swiss law-governed agreement establishing guaranteed service levels with specific performance metrics and compensation mechanisms for service delivery.
Download
Finance SLA
A Swiss-law governed agreement defining performance standards and operational requirements for financial services, incorporating Swiss regulatory requirements and FINMA guidelines.
Download
Email SLA
A Swiss law-governed Service Level Agreement defining performance metrics and support requirements for email services, including compliance with local data protection regulations.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)