Document background
The Bad Customer Service Complaint Letter is a formal document used in Switzerland when customers need to escalate their dissatisfaction with service received from a business or organization. This document is particularly important in the Swiss context, where consumer rights are protected under various federal laws including the Swiss Federal Act on Unfair Competition (UWG) and the Swiss Code of Obligations. The letter should be used when informal attempts to resolve the issue have failed, and it serves as an official record of the complaint that may be used in further legal proceedings if necessary. The document typically includes detailed documentation of the incident, references to any previous communication, specific details about the unsatisfactory service, and a clear statement of the desired resolution, all structured in accordance with Swiss business correspondence standards.
