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1. Parties: Identification of the service provider (Social Media Manager) and the client, including full legal names, addresses, and registration details if applicable
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the contract, including technical social media terminology
4. Scope of Services: Detailed description of social media management services to be provided, including platforms covered and core activities
5. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
6. Fees and Payment Terms: Compensation structure, payment schedule, and invoicing procedures
7. Service Provider's Obligations: Key responsibilities and commitments of the social media manager
8. Client's Obligations: Client's responsibilities, including provision of materials and approvals
9. Content Approval Process: Procedures for content review, approval, and posting
10. Data Protection and Privacy: Compliance with Swiss FADP/DSG and handling of personal data
11. Intellectual Property Rights: Ownership and licensing of content, materials, and social media assets
12. Confidentiality: Protection of confidential information and trade secrets
13. Performance Metrics: Key performance indicators and reporting requirements
14. Liability and Indemnification: Limitation of liability and indemnification provisions
15. General Provisions: Standard clauses including governing law, jurisdiction, and entire agreement
1. Crisis Management: Procedures for handling social media crises and emergency response - include when client operates in sensitive industries or has high public exposure
2. Influencer Collaboration: Terms for managing influencer partnerships - include when influencer marketing is part of the service scope
3. Content Creation Services: Detailed terms for creation of original content - include when service provider will create custom content
4. Paid Advertising Management: Terms for handling paid social media campaigns - include when paid advertising is part of the services
5. Training and Knowledge Transfer: Provisions for training client's staff - include when knowledge transfer is required
6. Multi-language Content Management: Specific terms for managing content in multiple languages - include for international social media presence
7. Compliance with Industry Regulations: Additional compliance requirements - include for regulated industries (e.g., financial services, healthcare)
1. Schedule A - Service Level Agreement: Detailed service levels, response times, and performance standards
2. Schedule B - Fee Schedule: Detailed breakdown of fees, including optional services and additional costs
3. Schedule C - Approved Social Media Platforms: List of platforms covered under the agreement and specific requirements for each
4. Schedule D - Brand Guidelines: Client's branding requirements and social media voice guidelines
5. Schedule E - Content Calendar Template: Template for content planning and scheduling
6. Schedule F - Reporting Templates: Templates for regular performance and analytics reporting
7. Appendix 1 - Emergency Contact List: Contact details for crisis management and urgent approvals
8. Appendix 2 - Approval Workflows: Detailed content approval processes and timelines
Retail
E-commerce
Financial Services
Healthcare
Technology
Hospitality
Entertainment
Professional Services
Education
Non-profit
Manufacturing
Consumer Goods
Fashion and Luxury
Food and Beverage
Sports and Recreation
Marketing
Digital Communications
Legal
Procurement
Business Development
Brand Management
Content Creation
Public Relations
Social Media
Customer Service
Compliance
Social Media Manager
Digital Marketing Director
Communications Manager
Marketing Manager
Brand Manager
Content Strategist
Community Manager
Digital Communications Officer
Marketing Director
Chief Marketing Officer
Business Development Manager
Account Manager
Client Services Director
Legal Counsel
Procurement Manager
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