The Managed Backup Service Agreement is designed for organizations seeking to outsource their data backup and recovery operations to specialized service providers. This contract type is essential in today's digital environment where data protection and business continuity are critical. Governed by English and Welsh law, it addresses key aspects such as service delivery standards, compliance with UK data protection regulations, security protocols, and disaster recovery procedures. The agreement is particularly relevant for organizations handling sensitive data or operating in regulated industries, providing a comprehensive framework for managing backup services while ensuring legal compliance and risk management.
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1. Parties: Identification of service provider and customer with full legal details
2. Background: Context of the agreement and high-level purpose of the services
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of backup services to be provided
5. Service Levels: Performance standards, availability, and response times
6. Customer Obligations: Customer responsibilities and requirements
7. Charges and Payment: Pricing, payment terms, and invoicing arrangements
8. Data Protection: GDPR compliance and data handling requirements
9. Confidentiality: Protection of confidential information
10. Term and Termination: Duration and termination provisions
1. Change Control: Process for managing changes to services - recommended for complex or long-term agreements
2. Disaster Recovery: Specific disaster recovery procedures - essential when providing backup for critical systems
3. Staff and Key Personnel: Requirements for service provider staff - relevant when specific expertise or security clearance is required
4. Exit Management: Detailed exit procedures - recommended for complex services or regulated industries
1. Schedule 1 - Service Description: Detailed technical specifications of backup services
2. Schedule 2 - Service Levels: Detailed SLA metrics and measurement methods
3. Schedule 3 - Pricing: Detailed pricing structure and calculations
4. Schedule 4 - Data Processing Agreement: Detailed data protection terms as required by GDPR
5. Schedule 5 - Security Requirements: Specific security standards and protocols
6. Schedule 6 - Business Continuity Plan: Detailed continuity and recovery procedures
7. Schedule 7 - Exit Plan: Detailed transition out procedures
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