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Contracts (Rights of Third Parties) Act 1999: Primary legislation governing how third parties may enforce terms of a contract. Essential for SLAs where service delivery might affect parties beyond the main contracting parties.

Consumer Rights Act 2015: Fundamental legislation for B2C services, setting out requirements for service quality, consumer rights, and unfair terms in contracts.

Supply of Goods and Services Act 1982: Key legislation establishing implied terms in service contracts, including requirements that services be provided with reasonable care and skill.

Data Protection Act 2018 (UK GDPR): Legislation governing the processing and protection of personal data, crucial for SLAs involving data handling and storage.

Electronic Commerce (EC Directive) Regulations 2002: Regulations governing the provision of electronic services, including requirements for service provider information and commercial communications.

Network and Information Systems Regulations 2018: Legislation setting out cybersecurity requirements for essential services and digital service providers.

Consumer Protection from Unfair Trading Regulations 2008: Regulations protecting consumers from unfair commercial practices, including misleading actions or omissions in service promises.

Consumer Contracts Regulations 2013: Regulations specifying information that must be provided to consumers in service contracts and cancellation rights.

FCA Regulations: Financial Conduct Authority regulations applicable to financial services SLAs, including requirements for operational resilience.

ICO Guidelines: Information Commissioner's Office guidelines on data protection and information security requirements.

Common Law Contract Principles: Fundamental legal principles including consideration, contract formation, breach remedies, and damages assessment.

ISO 27001: International standard for information security management, often referenced in SLAs for security requirements and best practices.