A Vacation Cancellation Letter is essential when a customer needs to formally cancel their holiday booking. This document, governed by English and Welsh law, provides a clear written record of the cancellation request and helps protect both the customer's and service provider's interests. It should include specific booking details, reason for cancellation, and any refund requests. The letter ensures compliance with consumer protection legislation, particularly the Package Travel Regulations 2018, and serves as evidence for insurance claims or dispute resolution if needed.
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1. Personal Information: Name, address, contact details of the person cancelling
2. Booking Reference: Relevant booking numbers and vacation details
3. Cancellation Reason: Clear statement of reason for cancellation
4. Request Details: Specific request for cancellation and any refund claimed
5. Booking Details: Original booking dates, destination, and costs
1. Supporting Documentation: Referenced when cancellation is due to medical reasons or force majeure
2. Insurance Details: Include when travel insurance is involved in the claim
3. Alternative Arrangements: Include when requesting rebooking instead of refund
1. Booking Confirmation: Copy of original booking documentation
2. Medical Certificates: If cancellation is due to medical reasons
3. Insurance Policy: If claiming through travel insurance
4. Payment Records: Proof of payments made for the vacation
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