Document background
The Consumer Complaint Letter is a crucial document in Hong Kong's consumer protection landscape, designed to formally address issues between consumers and businesses. This document type should be used when informal attempts to resolve a dispute have been unsuccessful and a formal written complaint is necessary. The letter typically includes detailed information about the product or service, nature of the complaint, previous communication attempts, and desired resolution, all framed within Hong Kong's consumer protection legislation. It serves as an important first step in the formal dispute resolution process and may be required before escalating matters to the Hong Kong Consumer Council or taking legal action. The document should reflect an understanding of local consumer rights and business obligations under Hong Kong law.
