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Customer License Agreement
"I need a Customer License Agreement for my SaaS company based in Hong Kong, launching a new enterprise software platform in March 2025, with specific provisions for data privacy and multi-user access rights."
1. Parties: Identification of the licensor and licensee with full legal names and addresses
2. Background: Context of the agreement, nature of the licensed product/service, and general purpose
3. Definitions: Definitions of key terms used throughout the agreement
4. License Grant: Scope, nature, and limitations of the license being granted
5. License Restrictions: Specific restrictions on use, territory, and other limitations
6. Payment Terms: License fees, payment schedule, and related financial terms
7. Intellectual Property Rights: Ownership and protection of IP rights
8. Customer Obligations: Responsibilities and obligations of the customer/licensee
9. Term and Termination: Duration of agreement and termination provisions
10. Confidentiality: Protection of confidential information
11. Warranties and Disclaimers: Warranties provided and limitations thereof
12. Limitation of Liability: Limits on liability compliant with Hong Kong law
13. Governing Law and Jurisdiction: Hong Kong law as governing law and jurisdiction details
14. General Provisions: Standard boilerplate clauses including assignment, notices, and entire agreement
1. Data Protection: Required if personal data is processed, addressing PDPO requirements
2. Service Level Agreement: Include if specific service levels are guaranteed
3. Support and Maintenance: Required if technical support or maintenance services are provided
4. Audit Rights: Include if licensor needs right to audit customer's use
5. Insurance: Include if specific insurance requirements are needed
6. Export Control: Required if software/technology is subject to export restrictions
7. Source Code Escrow: Include if source code escrow arrangements are needed
8. Disaster Recovery: Required for critical software or services
9. Change Control: Include if formal process for changes is needed
1. Schedule 1 - Licensed Products: Detailed description of licensed products/services
2. Schedule 2 - License Fees: Detailed fee structure and payment terms
3. Schedule 3 - Technical Requirements: Technical specifications and requirements
4. Schedule 4 - Service Levels: Detailed service level metrics and measurements
5. Schedule 5 - Support Services: Description of support and maintenance services
6. Schedule 6 - Acceptable Use Policy: Rules and policies for acceptable use of licensed products
7. Appendix A - Data Processing Terms: Detailed terms for processing personal data if applicable
8. Appendix B - Security Requirements: Security standards and requirements
Authors
Technology
Software Development
Financial Services
E-commerce
Healthcare
Education
Manufacturing
Professional Services
Media and Entertainment
Telecommunications
Cloud Services
Gaming
Digital Solutions
Enterprise Software
Consumer Technology
Legal
Commercial
Sales
Product Development
Business Development
Compliance
Risk Management
Operations
Account Management
Information Technology
Customer Success
Intellectual Property
Software Development
Legal Counsel
Commercial Director
Licensing Manager
Contract Manager
Sales Director
Chief Technology Officer
Product Manager
Business Development Manager
Compliance Officer
Risk Manager
Operations Director
Account Executive
Chief Legal Officer
IP Manager
Software Development Manager
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