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Customer License Agreement Template for Hong Kong

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Key Requirements PROMPT example:

Customer License Agreement

"I need a Customer License Agreement for my SaaS company based in Hong Kong, launching a new enterprise software platform in March 2025, with specific provisions for data privacy and multi-user access rights."

Document background
The Customer License Agreement is a critical legal document used when a business needs to grant customers the right to use its products, software, or services while retaining ownership and controlling usage terms. This agreement, governed by Hong Kong law, is essential for technology companies, software providers, and service providers operating in or from Hong Kong. It encompasses crucial elements such as usage rights, restrictions, payment terms, and intellectual property protection, while ensuring compliance with Hong Kong's legal framework, including data privacy laws and consumer protection regulations. The document serves as a comprehensive framework for managing the licensor-licensee relationship, protecting intellectual property rights, and establishing clear operational parameters for both parties.
Suggested Sections

1. Parties: Identification of the licensor and licensee with full legal names and addresses

2. Background: Context of the agreement, nature of the licensed product/service, and general purpose

3. Definitions: Definitions of key terms used throughout the agreement

4. License Grant: Scope, nature, and limitations of the license being granted

5. License Restrictions: Specific restrictions on use, territory, and other limitations

6. Payment Terms: License fees, payment schedule, and related financial terms

7. Intellectual Property Rights: Ownership and protection of IP rights

8. Customer Obligations: Responsibilities and obligations of the customer/licensee

9. Term and Termination: Duration of agreement and termination provisions

10. Confidentiality: Protection of confidential information

11. Warranties and Disclaimers: Warranties provided and limitations thereof

12. Limitation of Liability: Limits on liability compliant with Hong Kong law

13. Governing Law and Jurisdiction: Hong Kong law as governing law and jurisdiction details

14. General Provisions: Standard boilerplate clauses including assignment, notices, and entire agreement

Optional Sections

1. Data Protection: Required if personal data is processed, addressing PDPO requirements

2. Service Level Agreement: Include if specific service levels are guaranteed

3. Support and Maintenance: Required if technical support or maintenance services are provided

4. Audit Rights: Include if licensor needs right to audit customer's use

5. Insurance: Include if specific insurance requirements are needed

6. Export Control: Required if software/technology is subject to export restrictions

7. Source Code Escrow: Include if source code escrow arrangements are needed

8. Disaster Recovery: Required for critical software or services

9. Change Control: Include if formal process for changes is needed

Suggested Schedules

1. Schedule 1 - Licensed Products: Detailed description of licensed products/services

2. Schedule 2 - License Fees: Detailed fee structure and payment terms

3. Schedule 3 - Technical Requirements: Technical specifications and requirements

4. Schedule 4 - Service Levels: Detailed service level metrics and measurements

5. Schedule 5 - Support Services: Description of support and maintenance services

6. Schedule 6 - Acceptable Use Policy: Rules and policies for acceptable use of licensed products

7. Appendix A - Data Processing Terms: Detailed terms for processing personal data if applicable

8. Appendix B - Security Requirements: Security standards and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok³ÉÈ˰æ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions



































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Relevant Industries

Technology

Software Development

Financial Services

E-commerce

Healthcare

Education

Manufacturing

Professional Services

Media and Entertainment

Telecommunications

Cloud Services

Gaming

Digital Solutions

Enterprise Software

Consumer Technology

Relevant Teams

Legal

Commercial

Sales

Product Development

Business Development

Compliance

Risk Management

Operations

Account Management

Information Technology

Customer Success

Intellectual Property

Software Development

Relevant Roles

Legal Counsel

Commercial Director

Licensing Manager

Contract Manager

Sales Director

Chief Technology Officer

Product Manager

Business Development Manager

Compliance Officer

Risk Manager

Operations Director

Account Executive

Chief Legal Officer

IP Manager

Software Development Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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