The Operating Service Agreement is a critical document used when establishing formal operational service relationships between businesses in Hong Kong. It is particularly relevant when one entity requires another to manage and execute specific operational functions on their behalf, whether in technology, facilities management, or business process outsourcing. The agreement comprehensively addresses service delivery standards, operational requirements, compliance with Hong Kong regulations, risk allocation, and commercial terms. It is designed to provide clear governance for long-term operational relationships while ensuring flexibility for service evolution. The document typically incorporates Hong Kong's specific legal requirements, including data privacy regulations, business registration requirements, and electronic transaction laws, making it suitable for both local and international businesses operating in the Hong Kong jurisdiction.
Your data doesn't train Genie's AI
You keep IP ownership聽of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let tiktok成人版's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the operating services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider Obligations: Key responsibilities and commitments of the service provider
7. Customer Obligations: Key responsibilities and commitments of the customer
8. Service Levels: Performance standards and metrics for service delivery
9. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
10. Intellectual Property Rights: Ownership and usage rights of IP involved in service delivery
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with PDPO and data handling requirements
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Termination: Conditions and procedures for agreement termination
15. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
16. Governing Law and Jurisdiction: Specification of Hong Kong law and jurisdiction
17. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Change Management: Procedures for implementing changes to services or requirements - include when services may evolve over time
2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical operations
3. Security Requirements: Specific security protocols and requirements - include for sensitive operations
4. Staff and Personnel: Requirements for service provider personnel - include when specific staffing requirements exist
5. Insurance: Insurance requirements and coverage - include for high-risk services
6. Audit Rights: Customer's rights to audit service provider - include for regulated industries
7. Environmental Compliance: Environmental standards and requirements - include for operations with environmental impact
8. Transition Services: Provisions for service transition at start and end - include for complex services
1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of services
2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements and key performance indicators
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, charges, and payment terms
4. Schedule 4 - Contact Details: Key contacts and escalation procedures
5. Schedule 5 - Required Reports: List and templates of required operational reports
6. Schedule 6 - Operating Procedures: Detailed operating procedures and protocols
7. Appendix A - Form of Change Order: Template for documenting and approving changes
8. Appendix B - Security Protocols: Detailed security requirements and procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Manufacturing
Logistics and Supply Chain
Facilities Management
Business Process Outsourcing
Healthcare
Real Estate
Telecommunications
Professional Services
Retail Operations
Data Center Operations
Relevant Teams
Legal
Operations
Procurement
Compliance
Risk Management
Commercial
Finance
Information Technology
Facilities Management
Project Management
Vendor Management
Business Development
Service Delivery
Relevant Roles
Chief Operating Officer
Operations Director
Legal Counsel
Procurement Manager
Contract Manager
Operations Manager
Service Delivery Manager
Compliance Officer
Risk Manager
Commercial Director
Business Development Manager
Project Manager
Vendor Management Lead
Chief Technology Officer
Facilities Manager
Find the exact document you need
SLA Itsm
An IT Service Management SLA template under Hong Kong law, defining service standards and operational procedures between IT providers and clients.
find out more
SLA For P1
Hong Kong-governed Service Level Agreement defining standards and commitments for Priority 1 (highest priority) services and incident management.
find out more
SLA Call
Hong Kong-governed Service Level Agreement for call services, defining performance standards and operational requirements for telephone-based customer support services.
find out more
SLA Base
A Hong Kong law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA And Sop
A Hong Kong law-governed document that defines service standards, performance metrics, and operational procedures between service provider and recipient.
find out more
Service Level Agreement (Healthcare)
A Hong Kong-governed agreement defining healthcare service delivery standards, performance metrics, and operational requirements between healthcare providers and client organizations.
find out more
Generic NDA Agreement
A Hong Kong law-governed NDA for protecting confidential information in business relationships.
find out more
Expatriate Contract Of Employment
Hong Kong-governed employment contract for expatriate employees, covering comprehensive employment terms, benefits, and international mobility provisions.
find out more
Common Law Partnership Agreement
A Hong Kong law-governed agreement establishing the terms and conditions for a business partnership, including partner rights, obligations, and operational framework.
find out more
Average SLA
A Hong Kong law-governed agreement defining service standards, performance metrics, and remedies for service delivery between provider and customer.
find out more
Agency SLA
A Hong Kong-governed agreement establishing an agency relationship with defined service levels, performance metrics, and compliance requirements under Hong Kong law.
find out more
Network SLA Monitoring
A Hong Kong law-governed agreement establishing terms and metrics for network monitoring services, including performance standards and reporting requirements.
find out more
Shipping Receipt
A Hong Kong law-governed document evidencing carrier's receipt of goods for shipment, containing essential shipping details and terms of carriage.
find out more
Skills Evaluation
A Hong Kong-compliant agreement establishing the framework and procedures for professional skills evaluation and assessment.
find out more
SLA Enterprise
A Hong Kong law-governed enterprise Service Level Agreement defining performance metrics and obligations between service provider and enterprise customer.
find out more
Sla (Healthcare)
Healthcare Service Level Agreement template compliant with Hong Kong healthcare regulations and data protection laws.
find out more
SLA Uptime
A Hong Kong law-governed Service Level Agreement defining guaranteed uptime commitments, measurement methods, and compensation mechanisms between service providers and clients.
find out more
SLA Policy
Hong Kong-governed Service Level Agreement Policy document defining service standards, performance metrics, and mutual obligations between service providers and customers.
find out more
SLA Planning
A Hong Kong-compliant planning framework for establishing service level agreements, defining performance metrics and delivery standards.
find out more
Security Risk Assessment Report
A security risk assessment report that evaluates organizational security posture and provides risk mitigation recommendations, aligned with Hong Kong regulatory requirements and international standards.
find out more
International Travel Permission Declaration Form
A Hong Kong-compliant declaration form authorizing and documenting permission for international travel, meeting both local legal requirements and international standards.
find out more
Service Level Agreement For Building Maintenance
A Hong Kong law-governed agreement defining terms and standards for building maintenance services, including service levels, responsibilities, and compliance requirements.
find out more
SLA Training
A Hong Kong law-governed agreement setting performance standards and terms for professional training service delivery.
find out more
SLA Time For Incidents
A Hong Kong law-governed SLA defining incident response time commitments and management procedures between service providers and customers.
find out more
SLA Storage
A Hong Kong law-governed agreement defining terms, conditions, and performance metrics for data storage services, ensuring service quality and legal compliance.
find out more
SLA Employee
A Hong Kong law-governed employment agreement incorporating service level standards and performance metrics between employer and employee.
find out more
SLA Audit
A Hong Kong law-governed document for conducting systematic audits of Service Level Agreements, ensuring compliance and performance evaluation.
find out more
Guaranteed SLA
A Hong Kong law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
find out more
Email SLA
Hong Kong-governed Service Level Agreement for email services, specifying performance standards and compliance requirements.
find out more
Bandwidth SLA
A Hong Kong law-governed agreement defining bandwidth service levels, performance metrics, and remedies between service providers and customers.
find out more
Availability SLA
A Hong Kong law-governed agreement establishing guaranteed service availability levels, measurement methods, and compensation mechanisms between service providers and their customers.
find out more
Service Level Agreement For IT Support
Hong Kong-governed IT Support Service Level Agreement defining service standards, performance metrics, and mutual obligations for technology support services.
find out more
Service Invoice
A commercial document compliant with Hong Kong regulations for requesting payment for services rendered, including required business and tax information.
find out more
Performance Review Meeting Minutes
A Hong Kong-compliant document recording performance review meeting outcomes, including performance assessment, goals, and action items.
find out more
Nonprofit Sponsorship Agreement
A Hong Kong law-governed agreement establishing sponsorship terms between a corporate sponsor and a nonprofit organization, detailing financial commitments and mutual obligations.
find out more
Finance Risk Assessment
A regulatory-compliant financial risk assessment document under Hong Kong jurisdiction, analyzing and addressing various financial risks facing an organization.
find out more
Delivery Invoice
A Hong Kong-compliant commercial document that combines delivery confirmation with invoice details, meeting local legal and tax requirements.
find out more
SLA Communication
Hong Kong law-governed Service Level Agreement defining performance metrics and standards for communication services provision.
find out more
Service Level Agreement For Consultants
A Hong Kong-governed agreement defining service levels and performance standards for consulting services, including metrics and delivery requirements.
find out more
MSP Service Level Agreement
A Hong Kong law-governed agreement defining service levels and delivery terms between a Managed Service Provider and client for IT services provision.
find out more
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)