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1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when service continuity is critical or when handling sensitive operations

3. Change Management: Needed when service specifications or requirements may need frequent updates

4. Security Requirements: Include for services involving IT systems, data handling, or secure operations

5. Compliance and Audit Rights: Important for regulated industries or when compliance verification is needed

6. Subcontractors: Include when service provider may need to engage third parties

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Insurance Requirements: Include for high-risk services or when significant liability exposure exists

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods

3. Schedule 3 - Pricing and Fee Structure: Detailed breakdown of costs, fees, and payment terms

4. Schedule 4 - Service Credit Calculations: Formula and examples for calculating service credits

5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel and communication procedures

6. Schedule 6 - Technical Requirements: Infrastructure, system, or technical requirements

7. Appendix A - Report Templates: Standard formats for service level reporting

8. Appendix B - Incident Classification Matrix: Categories and priorities for service incidents