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1. Sender's Details: Full name, address, contact information, and any relevant customer/booking reference numbers

2. Date: The current date when writing the letter

3. Recipient's Details: Airline's customer service department address, specific contact person if available

4. Subject Line: Clear indication of the nature of complaint and flight details

5. Flight Information: Specific details about the flight including flight number, date, route, and booking reference

6. Incident Description: Clear, chronological account of what went wrong

7. Impact Statement: Description of how the incident affected you, including any financial losses or inconvenience

8. Legal Basis: Reference to relevant Indonesian aviation regulations and passenger rights

9. Resolution Request: Clear statement of what remedy or compensation you are seeking

10. Closing: Professional closing with a specific timeframe for expected response

1. Flight Documentation: Copies of boarding passes, tickets, and booking confirmations

2. Expense Receipts: Copies of receipts for any additional expenses incurred due to the incident

3. Photographic Evidence: Any relevant photos or videos documenting the issue (e.g., damaged baggage)

4. Prior Correspondence: Copies of any previous emails or communication with the airline

5. Supporting Statements: Written statements from witnesses or medical certificates if applicable