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The Cancellation Letter to Customer is a crucial business document used in Indonesian jurisdictions to formally terminate services or products provided to customers. It must comply with Indonesian Consumer Protection Law (Law No. 8 of 1999) and the Civil Code, which require clear communication and fair treatment in service termination. This document is typically used when a company needs to end services due to various reasons such as contract expiration, service discontinuation, or breach of terms. The letter should include essential elements such as customer details, specific services being cancelled, effective date, and any final obligations. It serves both as a legal record and a professional communication tool, protecting both the company's interests and customer rights under Indonesian law.

1. Letter Header: Company letterhead, date, reference number, and formal business letter formatting

2. Customer Details: Complete name and address of the customer, account/reference number if applicable

3. Subject Line: Clear indication that this is a service/product cancellation notice

4. Opening Statement: Professional greeting and reference to the relevant contract or service being cancelled

5. Cancellation Details: Specific details about what is being cancelled, including account numbers, service types, or product details

6. Effective Date: Clear statement of when the cancellation takes effect

7. Reason for Cancellation: Brief explanation of the cancellation reason if applicable and appropriate

8. Final Actions Required: Any steps the customer needs to take, including final payments or return of equipment

9. Closing Statement: Professional closing with contact information for questions or concerns

10. Signature Block: Company representative's name, title, and signature