The Client Agreement serves as the primary contractual document governing the relationship between service providers and their clients in Indonesia. This document is essential when establishing formal business relationships for the provision of services, whether in professional services, consulting, technology, or other sectors. The agreement must comply with Indonesian law, particularly the Civil Code (KUH Perdata) and Law No. 24 of 2009 regarding language requirements. The Client Agreement includes critical elements such as service scope, payment terms, performance standards, confidentiality provisions, and dispute resolution mechanisms. It's designed to protect both parties' interests while ensuring legal enforceability within the Indonesian jurisdiction. The document is particularly important for businesses operating in Indonesia's growing service sector and can be adapted for various industries while maintaining compliance with local regulatory requirements.
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1. Parties: Identification of the service provider and client, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the service provider
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Fees and Payment Terms: Service fees, payment schedule, invoicing procedures, and late payment consequences
7. Rights and Obligations: Detailed responsibilities and obligations of both parties
8. Representations and Warranties: Statements of fact and promises made by both parties
9. Confidentiality: Obligations regarding confidential information protection
10. Intellectual Property: Ownership and usage rights of intellectual property
11. Limitation of Liability: Limits on parties' liability and exclusions
12. Force Majeure: Provisions for unforeseen circumstances preventing performance
13. Termination: Conditions and procedures for ending the agreement
14. Governing Law: Specification of Indonesian law as governing law
15. Dispute Resolution: Procedures for resolving disputes, including jurisdiction
16. General Provisions: Miscellaneous legal provisions including notices, amendments, and assignment
1. Data Protection: Required if personal data processing is involved in service delivery
2. Service Levels: Include when specific performance metrics and standards need to be maintained
3. Insurance: Required for high-risk services or when significant liability is involved
4. Compliance with Anti-Corruption Laws: Important for international clients or high-value contracts
5. Third Party Rights: Necessary if third parties are involved in service delivery
6. Export Control: Required for services involving international data or technology transfer
7. Business Continuity: Important for critical services or long-term arrangements
8. Environmental Compliance: Necessary for services with environmental impact
1. Schedule 1 - Service Description: Detailed specification of services including scope, deliverables, and timelines
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and remedies for non-compliance
4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for contract management
5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery
6. Appendix A - Contact Details: Contact information for key personnel and official notices
7. Appendix B - Required Forms: Standard forms for service requests, reports, or other routine communications
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Information Technology
Consulting
Financial Services
Business Process Outsourcing
Manufacturing
Retail
Healthcare
Education
Construction
Legal Services
Marketing and Advertising
Telecommunications
Relevant Teams
Legal
Compliance
Business Development
Sales
Operations
Account Management
Risk Management
Commercial
Customer Success
Project Management
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Account Executive
Chief Executive Officer
Chief Operating Officer
Operations Manager
Compliance Officer
Risk Manager
Project Manager
Sales Director
Customer Success Manager
Commercial Director
General Manager
Managing Director
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