Customer Confidentiality Agreement

Customer Confidentiality Agreement Template for Indonesia

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Key Requirements PROMPT example:

"I need a Customer Confidentiality Agreement for my Jakarta-based software company that will be sharing sensitive API documentation and customer data with enterprise clients, with specific provisions for data localization and cross-border data transfers under Indonesian law."

Document background

The Customer Confidentiality Agreement is a critical legal instrument for businesses operating in Indonesia that need to protect sensitive information shared with their customers during business relationships. This document becomes necessary when companies need to disclose proprietary information, trade secrets, technical specifications, or other confidential data to customers for business purposes while ensuring legal protection under Indonesian law. The agreement must comply with Indonesia's Personal Data Protection Law (PDP Law), Trade Secrets Law, and relevant provisions of the Civil Code. It establishes clear obligations for information handling, security measures, and consequences of unauthorized disclosure, while providing mechanisms for enforcement within the Indonesian legal system.

Suggested Sections

1. Parties: Identification of the disclosing party (typically the business) and receiving party (the customer), including full legal names and addresses

2. Background: Context of the relationship between parties and purpose of sharing confidential information

3. Definitions: Key terms including 'Confidential Information', 'Permitted Purpose', 'Authorized Representatives', and other relevant definitions under Indonesian law

4. Scope of Confidential Information: Detailed description of what constitutes confidential information under the agreement

5. Confidentiality Obligations: Core obligations regarding protection, non-disclosure, and permitted uses of confidential information

6. Security Measures: Required security measures for protecting confidential information, aligned with Indonesian PDP Law requirements

7. Permitted Disclosures: Circumstances under which confidential information may be disclosed, including to authorized representatives or as required by law

8. Return or Destruction of Confidential Information: Obligations regarding the handling of confidential information upon termination or request

9. Term and Termination: Duration of the agreement and circumstances for termination

10. Breach and Remedies: Consequences of breach and available remedies under Indonesian law

11. Governing Law and Jurisdiction: Specification of Indonesian law as governing law and jurisdiction for disputes

Optional Sections

1. Data Protection Compliance: Specific provisions for compliance with Indonesian PDP Law when confidential information includes personal data

2. Intellectual Property Rights: Additional provisions regarding IP rights when confidential information includes proprietary technology or trade secrets

3. Audit Rights: Rights to audit compliance with confidentiality obligations for high-sensitivity agreements

4. Insurance Requirements: Obligations to maintain specific insurance coverage for potential breaches

5. Force Majeure: Provisions for handling confidential information during force majeure events

6. Assignment and Succession: Rules regarding transfer of obligations in case of corporate restructuring or succession

Suggested Schedules

1. Schedule 1 - Categories of Confidential Information: Detailed list of specific types and categories of confidential information covered

2. Schedule 2 - Security Protocols: Specific security measures and protocols required for protecting confidential information

3. Schedule 3 - Authorized Representatives: List of authorized personnel who may access confidential information

4. Schedule 4 - Data Processing Requirements: Specific requirements for handling personal data under Indonesian PDP Law if applicable

5. Appendix A - Confidentiality Acknowledgment Form: Template form for authorized representatives to acknowledge confidentiality obligations

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok��˰� | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Relevant Industries

Technology and Software

Financial Services

Healthcare

Manufacturing

Professional Services

Retail and E-commerce

Telecommunications

Education

Energy and Resources

Construction and Real Estate

Consulting Services

Relevant Teams

Legal

Compliance

Sales

Business Development

Customer Service

Information Security

Risk Management

Operations

Contract Administration

Data Protection

Relevant Roles

Chief Executive Officer

Chief Legal Officer

Legal Counsel

Compliance Officer

Data Protection Officer

Business Development Manager

Account Manager

Sales Director

Customer Service Manager

Project Manager

Information Security Officer

Risk Manager

Operations Director

Contract Administrator

Privacy Officer

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