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The General Terms and Conditions of Contract serves as a foundational document for businesses operating in Indonesia, establishing the standard terms that govern their commercial relationships with customers, clients, or business partners. This document is essential for any business engaged in regular commercial transactions in Indonesia, whether in B2B or B2C contexts. It ensures compliance with key Indonesian legislation including the Civil Code (KUHPerdata), Consumer Protection Law, and mandatory language requirements. The document typically covers crucial aspects such as service/product delivery, payment terms, warranties, liability limitations, and dispute resolution mechanisms, while maintaining fairness and transparency in accordance with Indonesian law. It's particularly important for businesses seeking to standardize their contractual relationships while maintaining legal compliance in the Indonesian market.

1. Parties: Identification of the business entity providing goods/services and definition of customer/user

2. Background: Brief context explaining the purpose and scope of these general terms and conditions

3. Definitions: Clear definitions of key terms used throughout the document

4. Scope of Application: Clear statement of when and how these terms apply to the business relationship

5. Service/Product Description: General description of products/services covered by these terms

6. Order and Acceptance Process: Process for placing orders and how/when contracts are formed

7. Prices and Payment Terms: Pricing structure, payment methods, and payment terms

8. Delivery Terms: Delivery methods, timeframes, and associated responsibilities

9. Rights and Obligations: Key rights and obligations of both parties

10. Warranty and Quality Standards: Product/service quality guarantees and warranty terms

11. Limitation of Liability: Scope and limits of liability in compliance with Indonesian law

12. Intellectual Property Rights: Protection and usage rights of intellectual property

13. Confidentiality: Obligations regarding confidential information

14. Data Protection: Handling of personal data and privacy requirements

15. Term and Termination: Duration of agreement and termination conditions

16. Force Majeure: Provisions for unforeseen circumstances and their handling

17. Governing Law and Dispute Resolution: Applicable law and method of resolving disputes

18. Language: Statement on prevailing language version as per Law No. 24 of 2009