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Performance Appraisal In Hospitality Industry Template for Indonesia

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Key Requirements PROMPT example:

Performance Appraisal In Hospitality Industry

"I need a Performance Appraisal In Hospitality Industry document for a luxury resort in Bali, focusing heavily on guest satisfaction metrics and cultural sensitivity, to be implemented by March 2025 for our 200+ staff members across all departments."

Document background
The Performance Appraisal In Hospitality Industry document serves as a standardized evaluation tool for assessing employee performance within Indonesia's diverse hospitality sector. It is designed to comply with Indonesian labor laws, particularly Law No. 13 of 2003 on Manpower and the Omnibus Law (Law No. 11 of 2020), while incorporating industry-specific standards and best practices. The document is typically used during annual or semi-annual performance reviews, capturing both objective performance metrics and subjective assessments of service quality, guest satisfaction, and professional development. It includes comprehensive evaluation criteria, scoring guidelines, and development planning sections, making it suitable for various roles within the hospitality industry. The appraisal system is structured to support career development, determine compensation adjustments, and identify training needs while ensuring fair and transparent evaluation processes.
Suggested Sections

1. Parties: Identification of the employee being evaluated and the evaluator(s)

2. Background: Context of the performance appraisal, including evaluation period and purpose

3. Definitions: Key terms used in the appraisal process and scoring system

4. Evaluation Period: Specific timeframe covered by the performance appraisal

5. Core Competencies Assessment: Evaluation of fundamental hospitality skills and behaviors

6. Job-Specific Performance Metrics: Assessment of role-specific duties and responsibilities

7. Customer Service Excellence: Evaluation of guest interaction and service quality

8. Goals and Objectives Review: Assessment of achievement against previously set targets

9. Development and Training: Review of professional development activities and future needs

10. Overall Performance Rating: Final scoring and performance classification

11. Action Plan: Specific steps for improvement and development

12. Acknowledgment and Signatures: Formal recognition of the appraisal by all parties

Optional Sections

1. Peer Review Input: Include when 360-degree feedback is part of the evaluation process

2. Language Proficiency Assessment: Include for customer-facing roles requiring specific language skills

3. Safety and Compliance Review: Include for roles with specific safety or regulatory requirements

4. Revenue Generation Metrics: Include for sales-oriented positions or management roles

5. Team Leadership Assessment: Include for supervisory or management positions

6. Crisis Management Evaluation: Include for positions with emergency response responsibilities

7. Special Projects Review: Include when employee has been involved in specific initiatives

Suggested Schedules

1. Schedule A - Competency Framework: Detailed breakdown of core competencies and behavioral indicators

2. Schedule B - Scoring Guidelines: Detailed explanation of rating scales and scoring criteria

3. Schedule C - Role-Specific KPIs: Key performance indicators specific to the employee's position

4. Schedule D - Development Resources: Available training and development opportunities

5. Appendix 1 - Self-Assessment Form: Employee's self-evaluation questionnaire

6. Appendix 2 - Guest Feedback Summary: Compilation of relevant guest feedback during the evaluation period

7. Appendix 3 - Previous Goals and Objectives: Record of goals set in previous appraisal

8. Appendix 4 - Performance Improvement Plan Template: Standard format for documenting required improvements

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions








































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Relevant Industries

Hotels and Resorts

Restaurants and Food Service

Travel and Tourism

Convention Centers

Spa and Wellness

Cruise Lines

Event Management

Recreational Facilities

Casino and Gaming

Serviced Apartments

Relevant Teams

Front Office

Housekeeping

Food and Beverage

Kitchen

Sales and Marketing

Human Resources

Engineering and Maintenance

Security

Guest Relations

Events and Banqueting

Revenue Management

Spa and Wellness

Recreation

Administration

Information Technology

Relevant Roles

Hotel General Manager

Front Office Manager

Housekeeping Supervisor

Chef de Cuisine

Restaurant Manager

Guest Relations Officer

Concierge

Sales and Marketing Director

Events Coordinator

Spa Manager

Food and Beverage Director

Room Division Manager

Security Manager

Maintenance Supervisor

Recreation Manager

Revenue Manager

Guest Service Associate

Sommelier

Sous Chef

Reservations Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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