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Public Service Agreement Template for Indonesia

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Key Requirements PROMPT example:

Public Service Agreement

"I need a Public Service Agreement for waste management services in Jakarta, Indonesia, starting from March 2025, with specific provisions for environmental compliance and community engagement, including requirements for modern waste tracking technology."

Document background
The Public Service Agreement serves as a crucial legal instrument in Indonesia's public service delivery framework. This document type is specifically designed to formalize arrangements between government entities and service providers for the delivery of essential public services, in compliance with Law No. 25 of 2009 and related regulations. It is utilized when a government agency needs to engage external providers for public service delivery, ensuring proper governance, accountability, and service quality standards. The agreement encompasses comprehensive provisions for service delivery, performance monitoring, compliance with Indonesian regulations, and protection of public interests. It is particularly relevant in contexts where systematic delivery of public services requires formal contractual arrangements, whether with private entities, state-owned enterprises, or other service providers operating under Indonesian jurisdiction.
Suggested Sections

1. Parties: Identification of the government agency and service provider, including their legal status and authority to enter into the agreement

2. Background: Context of the agreement, including the legal basis and public service requirement being addressed

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the public services to be provided

5. Duration and Commencement: Term of the agreement and conditions for commencement

6. Service Provider Obligations: Detailed responsibilities and commitments of the service provider

7. Government Agency Obligations: Responsibilities and commitments of the government agency

8. Service Standards and KPIs: Required service levels, quality standards, and key performance indicators

9. Monitoring and Reporting: Procedures for oversight, performance monitoring, and reporting requirements

10. Payment Terms: Financial arrangements, payment schedule, and price adjustment mechanisms

11. Compliance and Regulations: Regulatory requirements and compliance obligations

12. Risk Allocation: Distribution of risks between parties

13. Force Majeure: Provisions for unforeseen circumstances and force majeure events

14. Termination: Grounds and procedures for agreement termination

15. Dispute Resolution: Procedures for resolving disputes between parties

16. Governing Law: Confirmation of Indonesian law as governing law and relevant jurisdictional matters

Optional Sections

1. Asset Management: Required when the service involves management of public assets or infrastructure

2. Technology and Systems: Needed when the service involves IT systems or technological solutions

3. Intellectual Property Rights: Include when the service involves creation or use of intellectual property

4. Environmental Requirements: Required for services with environmental impacts

5. Security Requirements: Include for services involving sensitive information or facilities

6. Transition Arrangements: Needed when there is an incumbent service provider or complex implementation phase

7. Business Continuity: Include for critical public services requiring continuity planning

8. Local Content Requirements: Required when local content or community participation is mandatory

Suggested Schedules

1. Service Specifications: Detailed technical specifications of the services to be provided

2. Performance Standards: Detailed KPIs, measurement methodologies, and reporting templates

3. Payment Schedule: Detailed payment terms, calculations, and adjustment mechanisms

4. Personnel Requirements: Key personnel, qualifications, and staffing requirements

5. Equipment and Facilities: List of equipment, facilities, and assets involved in service delivery

6. Implementation Plan: Detailed timeline and milestones for service implementation

7. Forms and Templates: Standard forms for reporting, notices, and other communications

8. Government Furnished Items: List of items, data, or facilities provided by the government

9. Service Locations: Details of locations where services are to be provided

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions












































Clauses










































Relevant Industries

Public Infrastructure

Healthcare

Education

Transportation

Waste Management

Water Supply

Energy

Telecommunications

Public Facilities

Social Services

Environmental Services

Municipal Services

Relevant Teams

Legal

Government Relations

Operations

Compliance

Public Affairs

Contract Management

Service Delivery

Quality Assurance

Risk Management

Procurement

Project Management

Administrative Services

Relevant Roles

Public Service Director

Government Relations Manager

Contract Manager

Public Sector Manager

Compliance Officer

Operations Director

Service Delivery Manager

Project Manager

Legal Counsel

Procurement Manager

Public Administration Officer

Quality Assurance Manager

Risk Manager

Regional Director

Public Policy Officer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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