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Service Level Agreement (Transport) Template for Indonesia

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Key Requirements PROMPT example:

Service Level Agreement (Transport)

"I need a Service Level Agreement (Transport) for my e-commerce company's last-mile delivery operations in Jakarta, focusing on same-day delivery services and real-time tracking capabilities, with the agreement to commence from March 2025."

Document background
This Service Level Agreement (Transport) is designed for use in the Indonesian market where companies require formal documentation of transportation service arrangements. The document is particularly relevant in contexts where regular, structured transportation services are needed with defined performance metrics and service standards. It complies with Indonesian transportation laws, including Law No. 22/2009 and Government Regulation No. 74/2014, while incorporating essential elements for service level monitoring and management. This type of agreement is commonly used when establishing long-term transportation partnerships, setting up distribution networks, or formalizing logistics arrangements, and includes comprehensive coverage of operational requirements, performance standards, compliance obligations, and risk allocation between parties.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement, brief description of the transportation services required, and the parties' intention to enter into an SLA

3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement

4. Service Scope: Detailed description of transportation services, including types of vehicles, geographical coverage, and general service parameters

5. Performance Standards: Key performance indicators (KPIs), including delivery times, reliability metrics, and quality standards

6. Operating Procedures: Standard procedures for service delivery, including booking, dispatch, tracking, and delivery confirmation

7. Pricing and Payment: Service rates, payment terms, fuel surcharges, and invoicing procedures

8. Service Monitoring and Reporting: Methods for measuring performance, reporting requirements, and review procedures

9. Compliance Requirements: Obligations to comply with Indonesian transportation laws, safety regulations, and licensing requirements

10. Insurance and Liability: Insurance requirements, liability limitations, and indemnification provisions

11. Term and Termination: Duration of agreement, renewal terms, and termination rights

12. Dispute Resolution: Procedures for handling disputes, including mediation and jurisdiction under Indonesian law

13. General Provisions: Standard legal clauses including notices, amendments, assignment, and governing law

Optional Sections

1. Environmental Standards: Environmental compliance and sustainability commitments, used when parties have specific green initiatives or regulatory requirements

2. Technology Integration: Requirements for integration with customer's systems, used when electronic booking or tracking systems are part of the service

3. Special Handling Requirements: Procedures for handling dangerous goods or special cargo, included when such services are part of the scope

4. Security Requirements: Additional security measures and protocols, used for high-value or sensitive cargo transportation

5. Business Continuity: Disaster recovery and business continuity procedures, included for critical service arrangements

6. Training Requirements: Staff training and certification requirements, used when specific qualifications are needed

7. Customs Handling: Procedures for international shipments and customs clearance, included for cross-border services

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of transportation services, including vehicle types and capacity

2. Schedule 2 - Performance Metrics: Detailed KPIs, measurement methodologies, and target levels

3. Schedule 3 - Rate Card: Detailed pricing structure, including base rates, surcharges, and special service fees

4. Schedule 4 - Service Areas: Maps and lists of covered geographical areas and delivery zones

5. Schedule 5 - Contact Details: Key personnel and escalation contacts for both parties

6. Schedule 6 - Standard Operating Procedures: Detailed operational procedures and workflows

7. Schedule 7 - Reporting Templates: Standard formats for performance reports and service documentation

8. Appendix A - Required Licenses and Permits: Copies or lists of mandatory transportation licenses and permits

9. Appendix B - Insurance Certificates: Copies of required insurance policies and coverage details

Authors

Alex Denne

Head of Growth (Open Source Law) @ tiktok成人版 | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions

































































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Relevant Industries

Manufacturing

Retail

E-commerce

Mining

Oil and Gas

Agriculture

Fast-Moving Consumer Goods

Pharmaceuticals

Construction

Industrial

Food and Beverage

Chemical

Automotive

Relevant Teams

Legal

Supply Chain

Operations

Procurement

Logistics

Risk Management

Compliance

Commercial

Finance

Quality Assurance

Relevant Roles

Supply Chain Manager

Logistics Manager

Transportation Manager

Operations Director

Procurement Manager

Contract Manager

Fleet Manager

Distribution Center Manager

Logistics Coordinator

Supply Chain Director

Chief Operations Officer

Legal Counsel

Risk Manager

Compliance Officer

Commercial Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks, 聽Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination, 聽Severance Pay, Governing Law, Entire Agreemen

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