The SLA in Supply Chain document serves as a crucial legal framework for establishing and maintaining effective supply chain partnerships in Indonesia. It is particularly important when companies need to formalize their supply chain relationships with specific, measurable performance standards and clear accountability measures. The document is designed to comply with Indonesian legal requirements, including the Civil Code (Kitab Undang-undang Hukum Perdata) and Trade Law No. 7 of 2014, while addressing practical operational needs in modern supply chain management. This agreement type is commonly used when establishing new supply chain partnerships, updating existing operational standards, or implementing new service requirements in logistics, distribution, or warehousing operations. It includes detailed performance metrics, reporting requirements, quality standards, and remedial measures, providing a comprehensive framework for managing supply chain relationships and ensuring service quality.
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1. Parties: Identification and details of the service provider and recipient, including their legal status and registration details under Indonesian law
2. Background: Context of the agreement, relationship between parties, and general purpose of the SLA in the supply chain context
3. Definitions: Detailed definitions of technical terms, KPIs, and specific supply chain terminology used in the agreement
4. Scope of Services: Detailed description of supply chain services covered under the agreement
5. Service Levels and Performance Metrics: Specific, measurable performance standards and KPIs for the supply chain services
6. Performance Monitoring and Reporting: Methods and frequency of performance measurement and reporting requirements
7. Operational Requirements: Day-to-day operational procedures, responsibilities, and requirements
8. Quality Control Standards: Quality assurance measures and standards for service delivery
9. Communication Protocols: Procedures for routine communication and escalation paths
10. Issue Resolution and Penalties: Process for addressing service failures and associated penalties or remedies
11. Term and Termination: Duration of the agreement and conditions for termination
12. Force Majeure: Provisions for handling circumstances beyond reasonable control
13. Confidentiality: Protection of confidential information and trade secrets
14. Governing Law and Dispute Resolution: Specification of Indonesian law as governing law and dispute resolution mechanisms
1. Disaster Recovery: Specific procedures for business continuity in case of major disruptions, recommended for critical supply chain operations
2. Technology Requirements: Specific technical requirements and systems integration details, needed when services involve significant IT components
3. Environmental Compliance: Environmental standards and sustainability requirements, important for environmentally sensitive operations
4. Security Requirements: Additional security measures and protocols, necessary for high-value or sensitive goods
5. Training and Support: Requirements for staff training and ongoing support, relevant for complex operational requirements
6. Insurance Requirements: Specific insurance coverage requirements, important for high-value goods or high-risk services
7. Customs and International Trade: Specific provisions for international supply chain operations, needed for cross-border services
1. Schedule 1 - Service Level Metrics: Detailed breakdown of all performance metrics, targets, and measurement methodologies
2. Schedule 2 - Pricing and Penalties: Detailed pricing structure, payment terms, and penalty calculations
3. Schedule 3 - Operational Procedures: Detailed operational procedures, workflows, and process maps
4. Schedule 4 - Contact Details and Escalation Matrix: List of key contacts and detailed escalation procedures
5. Schedule 5 - Technical Specifications: Detailed technical requirements and specifications for systems and equipment
6. Schedule 6 - Reporting Templates: Standard templates for performance reporting and communication
7. Appendix A - Compliance Checklist: Checklist of regulatory and operational compliance requirements
8. Appendix B - Quality Control Standards: Detailed quality control procedures and standards
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