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This Software as a Service Agreement template is designed for use in Indonesia, providing a comprehensive framework for cloud-based software service delivery arrangements. It is particularly relevant for businesses offering or purchasing subscription-based software services, ensuring compliance with Indonesian electronic transaction laws, data protection regulations, and consumer protection requirements. The agreement addresses key aspects including service delivery, data security, performance standards, and user rights, while incorporating specific provisions required under Indonesian law such as electronic system operator obligations and local data storage requirements. This document is essential for both domestic and international SaaS providers operating in Indonesia, as well as Indonesian businesses procuring SaaS solutions.

1. Parties: Identification of the service provider and customer, including registration details required under Indonesian law

2. Background: Context of the agreement and brief description of the SaaS service being provided

3. Definitions: Definitions of key terms used throughout the agreement, including technical terms and Indonesian legal requirements

4. Service Provision: Detailed description of the SaaS services, access rights, and service delivery methods

5. License Grant: Scope of software license and usage rights granted to the customer

6. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with Indonesian data protection laws

7. Service Levels: Service availability commitments, performance metrics, and remedies for failure

8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements

9. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences

10. Intellectual Property Rights: Ownership of IP, restrictions, and protection of rights

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration, renewal terms, termination rights, and consequences of termination

13. Limitation of Liability: Liability caps and exclusions compliant with Indonesian law

14. General Provisions: Standard clauses including notices, assignment, and governing law