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The Vehicle Repair And Maintenance Contract is essential for establishing a formal service relationship between automotive repair providers and vehicle owners in Indonesia. This document is typically used when parties wish to establish a long-term maintenance arrangement or regular service agreement, rather than ad-hoc repairs. It ensures compliance with Indonesian regulations, including Law No. 8 of 1999 on Consumer Protection and Government Regulation No. 55 of 2012 on vehicle maintenance standards. The contract covers crucial aspects such as service scope, quality standards, warranties, pricing, and dispute resolution mechanisms, while also addressing specific requirements for parts procurement, maintenance schedules, and emergency repairs. It's particularly valuable for businesses managing vehicle fleets, regular customers seeking preferential rates, and service providers looking to establish clear service parameters and liability limitations.

1. Parties: Identification of the service provider (repair shop) and the customer (vehicle owner)

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the contract

4. Scope of Services: Detailed description of repair and maintenance services covered under the contract

5. Term and Renewal: Duration of the contract and conditions for renewal

6. Service Provider Obligations: Responsibilities and commitments of the repair shop

7. Customer Obligations: Responsibilities and commitments of the vehicle owner

8. Service Standards: Quality standards and performance metrics for repair services

9. Warranties and Guarantees: Warranties on parts and workmanship

10. Pricing and Payment Terms: Service rates, payment schedule, and billing procedures

11. Parts and Materials: Specifications for parts usage and sourcing requirements

12. Service Schedule: Timing and frequency of regular maintenance services

13. Emergency Services: Procedures for emergency repairs and response times

14. Insurance and Liability: Insurance requirements and allocation of risks

15. Termination: Conditions and procedures for contract termination

16. Dispute Resolution: Procedures for handling disputes between parties

17. Governing Law: Specification of Indonesian law as governing law

18. General Provisions: Standard contract clauses including notices, amendments, and assignment