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1. Parties: Identification of the repair shop and customer, including business/trading names and full contact details
2. Background: Brief context explaining the purpose of the agreement and the general nature of auto repair services to be provided
3. Definitions: Definitions of key terms used throughout the contract including technical terms, 'Services', 'Parts', 'Vehicle', etc.
4. Scope of Services: Detailed description of the repair services to be provided, including inspection, diagnosis, and repair processes
5. Vehicle Information: Details of the customer's vehicle including make, model, year, VIN, current mileage, and known conditions
6. Authorization and Consent: Customer's authorization for repairs and consent to specific terms including additional work if required
7. Pricing and Payment Terms: Detailed breakdown of labor rates, parts pricing, payment methods, and timing of payments
8. Parts and Materials: Specifications regarding the use of new, used, or aftermarket parts, and handling of replaced parts
9. Timeline and Delivery: Expected completion times, notification procedures, and vehicle collection arrangements
10. Warranties and Guarantees: Standard warranty terms for parts and labor, including duration and scope of coverage
11. Liability and Insurance: Limitation of liability clauses, insurance requirements, and responsibility for vehicle while in shop's possession
12. Termination: Conditions under which either party may terminate the agreement and the consequences of termination
13. Governing Law: Specification that the agreement is governed by Irish law and relevant consumer protection legislation
1. Diagnostic Services: Additional terms specific to diagnostic services when offered separately from repairs
2. Ongoing Maintenance: Terms for regular maintenance services if included in the agreement
3. Loan Vehicles: Terms and conditions for provision of temporary replacement vehicles if offered
4. Storage: Terms regarding vehicle storage if repairs extend beyond a certain period
5. Environmental Compliance: Specific provisions regarding handling and disposal of hazardous materials
6. Data Protection: Detailed GDPR compliance terms if extensive personal data processing is involved
7. Customer Loyalty Program: Terms of any loyalty or discount programs if offered by the repair shop
1. Schedule 1 - Rate Card: Detailed breakdown of standard labor rates and common service charges
2. Schedule 2 - Parts Pricing: List of commonly used parts and their pricing structure
3. Schedule 3 - Standard Warranty Terms: Detailed warranty terms and conditions for different types of repairs and parts
4. Schedule 4 - Service Level Standards: Detailed quality standards and performance metrics for repairs
5. Appendix A - Vehicle Inspection Report: Template for initial vehicle condition assessment
6. Appendix B - Customer Authorization Form: Standard form for additional work authorization
7. Appendix C - Consumer Rights Notice: Mandatory information about consumer rights under Irish law
Automotive
Transportation
Fleet Management
Insurance
Manufacturing
Retail
Logistics
Service Industry
Legal
Operations
Customer Service
Compliance
Quality Assurance
Risk Management
Technical Services
Service Administration
Contract Management
Procurement
Automotive Service Manager
Repair Shop Owner
Fleet Manager
Legal Counsel
Compliance Officer
Service Advisor
Workshop Manager
Operations Director
Customer Service Manager
Contract Administrator
Quality Assurance Manager
Risk Manager
Procurement Manager
Technical Services Director
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