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1. Data Protection: Required if equipment contains or processes personal data

2. Software Updates: Include if maintenance includes software maintenance or updates

3. Spare Parts: Include if agreement covers provision of spare parts

4. Multiple Locations: Required if maintenance covers equipment at multiple sites

5. Emergency Services: Include if offering emergency or out-of-hours maintenance

6. Training: Include if maintenance provider will train customer's staff

7. Warranty: Include if specific warranties are provided for replacement parts or repairs

8. Environmental Compliance: Include if maintenance involves handling of hazardous materials or waste

1. Schedule 1 - Equipment List: Detailed list of equipment covered by the maintenance agreement

2. Schedule 2 - Service Level Requirements: Specific response times and performance metrics

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees and charges

4. Schedule 4 - Maintenance Schedule: Planned maintenance dates and frequencies

5. Schedule 5 - Contact Details: Key contacts for both parties including emergency contacts

6. Schedule 6 - Site Access Procedures: Procedures for accessing equipment locations

7. Appendix A - Service Report Template: Standard template for maintenance service reports

8. Appendix B - Health and Safety Requirements: Specific health and safety procedures to be followed