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The Informal Complaint Letter is a fundamental document used in Irish business and consumer communications to address grievances and seek resolution of issues. This document type serves as an initial step in the dispute resolution process, allowing individuals and organizations to formally document their concerns while maintaining a professional yet approachable tone. The letter should align with Irish consumer protection legislation, including the Consumer Protection Act 2007 and the Sale of Goods and Supply of Services Act 1980. When drafting an Informal Complaint Letter, it's essential to include specific details about the issue, reference any relevant documentation, and clearly state the desired outcome. This document is typically used before considering more formal legal actions and can serve as important documentation if the matter escalates to regulatory authorities or legal proceedings.

1. Sender's Details: Full name, address, and contact information of the person making the complaint

2. Recipient's Details: Name, title, department, company name, and full address of the person or organization the complaint is addressed to

3. Date: The current date when the letter is written

4. Subject Line: Clear, concise description of the complaint topic, including any relevant reference numbers

5. Opening Paragraph: Brief introduction stating the purpose of the letter and identifying the specific product, service, or issue being complained about

6. Problem Description: Detailed explanation of the complaint, including relevant dates, locations, and specific details of the issue

7. Impact Statement: Description of how the issue has affected you or caused inconvenience

8. Previous Contact: Summary of any previous attempts to resolve the issue

9. Desired Resolution: Clear statement of what outcome or solution you are seeking

10. Closing: Professional closing statement with a timeframe for expected response

11. Signature: Your signature and printed name