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1. Parties: Identification of the service provider and service recipient companies, including registration details and addresses
2. Background: Context of the agreement, relationship between the parties, and general purpose of the arrangement
3. Definitions: Defined terms used throughout the agreement, including specific service-related terminology
4. Services: General framework for service provision, service standards, and delivery requirements
5. Service Provider Obligations: Key responsibilities and commitments of the service provider company
6. Service Recipient Obligations: Key responsibilities and commitments of the service recipient company
7. Charges and Payment Terms: Pricing methodology, payment procedures, and invoicing requirements
8. Transfer Pricing Compliance: Provisions ensuring compliance with transfer pricing regulations and arm's length principles
9. Intellectual Property Rights: Ownership and usage rights of IP created or used in service delivery
10. Confidentiality: Protection of confidential information exchanged between group companies
11. Data Protection: GDPR compliance and data handling requirements
12. Term and Termination: Duration of agreement, renewal provisions, and termination rights
13. Liability and Indemnification: Allocation of risks and responsibilities between parties
14. Force Majeure: Provisions for handling events beyond reasonable control
15. Governing Law and Jurisdiction: Application of Irish law and jurisdiction for dispute resolution
1. Regulatory Compliance: Additional compliance requirements for regulated entities or services
2. Personnel and Secondment: Specific provisions for shared employees or secondment arrangements
3. Business Continuity: Disaster recovery and business continuity requirements for critical services
4. Audit Rights: Extended audit provisions for regulated services or high-risk activities
5. Service Level Agreement: Detailed service levels and performance metrics for specific service types
6. Insurance: Specific insurance requirements beyond standard group coverage
7. Anti-Bribery and Corruption: Additional compliance provisions for high-risk jurisdictions or activities
8. Exit Management: Detailed transition provisions for complex service arrangements
1. Schedule 1 - Services Description: Detailed description of each service to be provided
2. Schedule 2 - Service Levels: Specific performance metrics and service level requirements
3. Schedule 3 - Charges: Detailed pricing structure, calculation methodology, and cost allocation
4. Schedule 4 - Key Personnel: List of key personnel responsible for service delivery and management
5. Schedule 5 - Governance and Reporting: Service management procedures, meetings, and reporting requirements
6. Schedule 6 - Technical Requirements: Technical specifications and systems requirements
7. Appendix A - Transfer Pricing Methodology: Detailed transfer pricing calculations and supporting documentation
8. Appendix B - Data Processing Agreement: Specific GDPR compliance requirements and procedures
9. Appendix C - Business Continuity Plan: Detailed procedures for service continuity and disaster recovery
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