The Service Level Agreement For Digital Marketing is essential for businesses operating in Ireland that engage external providers for digital marketing services. This document establishes clear performance metrics, service standards, and mutual obligations while ensuring compliance with Irish and EU regulations, particularly regarding data protection and consumer rights. It is designed to protect both service providers and clients by clearly defining deliverables, quality standards, and remedies for service failures. The agreement addresses key aspects of digital marketing services including content creation, social media management, advertising campaigns, and analytics, while incorporating specific requirements of Irish law and EU regulations such as GDPR. This template is particularly valuable for businesses seeking to formalize their digital marketing arrangements with clear, measurable service levels and compliance requirements.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership聽of your docs
1. Parties: Identification of the service provider and client, including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service-specific terminology, and contract interpretation guidance
4. Services Overview: High-level description of digital marketing services to be provided
5. Service Level Requirements: Detailed performance metrics, KPIs, and minimum service levels
6. Response Times and Availability: Specified timeframes for service delivery and support availability
7. Monitoring and Reporting: Methods and frequency of performance monitoring and reporting requirements
8. Data Protection and Privacy: GDPR compliance measures and data handling procedures
9. Client Obligations: Client responsibilities and required cooperation
10. Provider Obligations: Provider commitments and service delivery requirements
11. Fees and Payment Terms: Pricing structure, payment schedule, and related terms
12. Term and Termination: Contract duration, renewal terms, and termination provisions
13. Intellectual Property Rights: Ownership and usage rights of marketing materials and content
14. Confidentiality: Protection of confidential information and trade secrets
15. Liability and Indemnification: Limitation of liability and indemnification provisions
16. Force Majeure: Circumstances excusing performance obligations
17. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Service Credits: Include when specific financial penalties for missing service levels are required
2. Personnel Requirements: Include when specific team members or qualifications are essential to service delivery
3. Disaster Recovery: Include when continuity of service is critical to client operations
4. Security Requirements: Include when handling sensitive data or accessing client systems
5. Change Management: Include when service requirements may evolve significantly over time
6. Third-Party Integration: Include when services require integration with other providers or platforms
7. Training and Support: Include when service includes training client personnel
8. Multi-jurisdiction Compliance: Include when marketing services target multiple countries
1. Schedule 1 - Service Descriptions: Detailed breakdown of each digital marketing service and deliverable
2. Schedule 2 - Service Level Metrics: Specific KPIs, measurement methods, and target levels
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and rate cards
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Technical Requirements: Technical specifications and platform requirements
6. Appendix A - Reporting Templates: Standard formats for performance and activity reporting
7. Appendix B - Escalation Procedures: Contact details and procedures for issue escalation
8. Appendix C - Approved Marketing Channels: List of authorized marketing platforms and channels
Find the exact document you need
Slas For Customer Support
An Irish law-governed Service Level Agreement defining customer support service standards, performance metrics, and mutual obligations between provider and customer.
Download
Service Level Agreement Security Company
An Irish law-governed agreement establishing performance standards and terms for professional security services provision, ensuring compliance with local security regulations.
Download
API SLA
Irish law-governed API Service Level Agreement defining technical standards, performance metrics, and regulatory compliance requirements.
Download
Defect Resolution SLA
An Irish law-governed service level agreement specifying defect resolution requirements, timelines, and remedies for software and IT services.
Download
Service Level Agreement (Healthcare)
An Irish law-governed agreement establishing healthcare service delivery standards and performance metrics between healthcare providers and facilities.
Download
IT Service Desk SLA
An Irish law-governed agreement defining IT service desk support terms, performance metrics, and operational standards.
Download
Benefit Of Service Level Agreement
An Irish law-governed agreement defining service levels, performance metrics, and quality standards between service providers and recipients, with provisions for service credits and remediation.
Download
Service Level Agreement For Digital Marketing
Irish-law governed service level agreement template for digital marketing services, incorporating local regulatory requirements and industry standards.
Download
Internal SLA Between Departments
An Irish law-compliant internal Service Level Agreement template for establishing service standards and responsibilities between departments within an organization.
Download
Service Level Agreement Between Two Companies
An Irish-law governed agreement defining service standards, metrics, and obligations between two companies, incorporating Irish and EU regulatory requirements.
Download
Service Level Agreement For IT Support
An Irish law-governed agreement establishing terms, conditions, and performance metrics for IT support services, ensuring regulatory compliance and service quality standards.
Download
Software As A Service Service Level Agreement
Irish law-governed Service Level Agreement for SaaS services, defining performance standards and compliance requirements under Irish/EU regulations.
Download
SLA Outsourcing Services
Irish law-governed Service Level Agreement for outsourcing services, defining service requirements and operational standards.
Download
Service Level Agreement Cyber Security
An Irish law-governed agreement defining cyber security service terms, performance metrics, and compliance requirements between service providers and clients.
Download
Service Level Agreement Availability
Irish law-governed Service Level Agreement template focusing on service availability metrics, performance standards, and remedies for service disruptions.
Download
Library Service Level Agreement
An Irish law-governed agreement establishing service standards and operational framework between library service providers and their stakeholders.
Download
Organisational Level Agreement
An internal service agreement under Irish law that governs service delivery and performance standards between departments within an organization.
Download
Marketing Service Level Agreement
An Irish law-governed service level agreement template for marketing services, establishing performance metrics and delivery standards while ensuring regulatory compliance.
Download
Agency Service Level Agreement
Irish-law governed agreement establishing an agency relationship with defined service levels, performance metrics, and operational requirements.
Download
HR SLA
An Irish law-governed HR Service Level Agreement defining HR service delivery standards, performance metrics, and compliance requirements.
Download
SLA Contract
An Irish law-governed Service Level Agreement that defines service standards, performance metrics, and mutual obligations between service provider and customer.
Download
Service Level Agreement For Mobile Application
An Irish law-governed Service Level Agreement establishing performance standards and service obligations for mobile application services, compliant with Irish and EU regulations.
Download
Service Level Agreement Web Development
An Irish law-governed Service Level Agreement defining terms, conditions, and performance metrics for web development services.
Download
Security Service Level Agreement
An Irish law-governed agreement defining security service standards, performance metrics, and compliance requirements between a security provider and client organization.
Download
Training Service Level Agreement
An Irish law-governed agreement setting out terms, conditions, and service levels for professional training services delivery and management.
Download
Simple Service Level Agreement
An Irish law-governed agreement defining service levels, performance standards, and obligations between service provider and recipient.
Download
Service Level Agreement SLA In Cloud Computing
An Irish law-governed agreement defining performance metrics, service levels, and obligations for cloud computing services, ensuring compliance with Irish and EU regulations.
Download
Customer Service Level Agreement
Irish law-compliant service level agreement template defining service standards, performance metrics, and delivery obligations between providers and customers.
Download
Service Level Agreement For Website Maintenance
An Irish law-governed agreement defining terms, conditions, and service levels for professional website maintenance services, including technical requirements and compliance measures.
Download
Service Level Agreement Cost
An Irish law-governed agreement defining service levels, performance metrics, and cost structures between service providers and customers.
Download
Service Level Agreement In Bpo
Irish-law governed Service Level Agreement for Business Process Outsourcing, defining service delivery requirements and performance standards.
Download
Insurance Service Level Agreement
An Irish law-governed Service Level Agreement establishing performance standards and operational requirements for insurance service providers, ensuring compliance with Irish insurance regulations.
Download
Hosting Service Level Agreement
An Irish law-governed agreement defining hosting service levels, performance metrics, and provider obligations for system availability and data security.
Download
Network Service Level Agreement
An Irish law-governed agreement defining network service levels, performance standards, and operational requirements between service providers and clients.
Download
User Level Agreement
An Irish law-governed agreement defining terms and conditions between service providers and users of digital services, ensuring compliance with Irish and EU regulations.
Download
Multi Level Service Agreement
An Irish law-governed agreement establishing a hierarchical service delivery structure with multiple providers, defining service levels and obligations for each tier.
Download
Government Service Level Agreement
An Irish law-governed agreement defining service delivery standards and performance requirements between government entities and service providers.
Download
Service Level Agreement Website
An Irish law-governed agreement defining website service levels, performance metrics, and obligations between service provider and client.
Download
Recruiting Service Level Agreement
An Irish law-governed agreement setting out terms, conditions, and service levels between recruitment agencies and client companies for recruitment services.
Download
Call Center Service Level Agreement
Irish-law governed Service Level Agreement for call center operations, establishing service standards and operational requirements.
Download
骋别苍颈别鈥檚 Security Promise
Genie is the safest place to draft. Here鈥檚 how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; 骋别苍颈别鈥檚 AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)