The Complaint Letter About Food Quality is a formal document used in the Indian jurisdiction when consumers need to register serious concerns about food quality with manufacturers, restaurants, or food service providers. This document is essential when informal communication channels have not resolved the issue or when the nature of the quality problem requires formal documentation. It is structured to comply with requirements under the Food Safety and Standards Act, 2006 and the Consumer Protection Act, 2019, ensuring that all necessary information is included for potential legal or regulatory follow-up. The letter should be used when there are issues such as food contamination, poor quality, spoilage, foreign objects in food, or other quality-related concerns that violate food safety standards or consumer rights in India.
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1. Sender's Details: Complete name, address, contact information, and customer ID/order number if applicable
2. Recipient's Details: Name and address of the food company/restaurant, relevant department, and any specific contact person
3. Subject Line: Clear indication that this is a complaint about food quality with reference numbers if applicable
4. Product Details: Specific information about the food item including brand name, batch number, date of purchase, and expiry date
5. Issue Description: Detailed explanation of the quality issues found with the food product
6. Impact Statement: Description of how the quality issue affected you or others
7. Previous Purchase History: Brief mention of your history with the company/brand to establish credibility
8. Expected Resolution: Clear statement of what resolution or action you are seeking from the company
1. Health Impact Details: Include if the food quality issue resulted in any health problems or medical attention
2. Previous Communication Reference: Include if there have been prior attempts to resolve the issue
3. Legal Rights Statement: Include reference to relevant consumer protection laws if the issue is serious
4. Time Limit for Response: Include if you want to specify a reasonable timeframe for response
5. Social Media Mention: Include if the issue was also raised on social media platforms
1. Purchase Receipt: Copy of the original purchase receipt or invoice
2. Product Photos: Photographs showing the quality issues with the food product
3. Package Labels: Images of product packaging showing batch numbers and expiry dates
4. Medical Records: If applicable, any medical reports related to health issues caused by the food
5. Previous Correspondence: Copies of any previous emails or communication regarding the issue
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