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The Complaint Letter to CEO is a crucial document used when standard customer service channels have failed to resolve a significant issue. This formal communication tool is particularly relevant in the Indian business context, where corporate accountability is governed by the Companies Act, 2013, and consumer rights are protected under the Consumer Protection Act, 2019. The letter typically includes detailed information about the complaint, previous attempts at resolution, supporting evidence, and desired outcomes. It serves as both a formal escalation mechanism and a potential precursor to legal action, making it essential for the letter to be well-structured and compliant with Indian legal requirements. The document should maintain a professional tone while clearly conveying the seriousness of the matter to the organization's highest executive.

1. Sender's Details: Full name, address, contact information, and any relevant customer/account numbers

2. Letter Header: CEO's name, company name, address, and date

3. Subject Line: Clear, specific subject indicating the nature of the complaint

4. Introduction: Brief introduction identifying yourself and your relationship with the company

5. Issue Description: Detailed explanation of the problem, including relevant dates, product/service details, and impact

6. Previous Actions Taken: Summary of prior attempts to resolve the issue through customer service or other channels

7. Desired Resolution: Clear statement of what outcome or resolution you are seeking

8. Closing: Professional closing with a specific timeframe for expected response