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1. Business Continuity and Disaster Recovery: Required when service criticality demands specific recovery procedures

2. Data Protection and Privacy: Necessary when personal or sensitive data processing is involved

3. Compliance Requirements: Required for regulated industries or when specific compliance standards must be met

4. Security Requirements: Important when dealing with sensitive production processes or data

5. Intellectual Property Rights: Necessary when the services involve creation or use of intellectual property

6. Insurance Requirements: Required for high-risk production services

7. Environmental Compliance: Necessary for production activities with environmental impact

8. Subcontracting: Required when service provider may need to engage subcontractors

1. Schedule 1 - Service Specifications: Detailed technical specifications of production services

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all SLA metrics and measurement methodologies

3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, payment schedules, and billing procedures

4. Schedule 4 - Operational Procedures: Detailed operational processes, workflows, and procedures

5. Schedule 5 - Escalation Matrix: Contact details and escalation procedures for various scenarios

6. Schedule 6 - Quality Standards: Detailed quality parameters and testing procedures

7. Schedule 7 - Reporting Formats: Templates and formats for various reports required under the SLA

8. Appendix A - Technical Infrastructure: Details of technical infrastructure and equipment specifications

9. Appendix B - Key Personnel: List of key personnel from both parties involved in service delivery