The Cancellation Fee Waiver is a formal document used in Malta when a business decides to waive its right to collect previously agreed cancellation fees from a customer. This document is particularly relevant in situations where exceptional circumstances, customer relationship management, or commercial decisions warrant the removal of cancellation fees. It must comply with Maltese law, including the Civil Code and Consumer Affairs Act, as well as relevant EU regulations. The document typically includes details of the original agreement, the specific fees being waived, any conditions attached to the waiver, and necessary execution requirements under Maltese law. It serves as a legally binding modification to the original agreement and provides protection for both the business and the customer.
Cancellation Fee Waiver for Malta
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Key Requirements PROMPT example:
Cancellation Fee Waiver
"I need a Cancellation Fee Waiver for my telecommunications company to waive early termination fees for customers affected by the recent service outage, which needs to be valid from March 1, 2025, and compliant with Maltese consumer protection laws."
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1. Parties: Identification of the service provider/business granting the waiver and the customer/beneficiary receiving it, including full legal names, registration numbers (if applicable), and addresses
2. Background: Brief context explaining the original agreement that included the cancellation fee and the circumstances leading to this waiver
3. Definitions: Key terms used in the document, including 'Cancellation Fee', 'Original Agreement', and any other relevant defined terms
4. Scope of Waiver: Clear specification of which cancellation fee(s) are being waived and the exact amount being waived
5. Terms of Waiver: Specific conditions under which the waiver is granted and becomes effective
6. Duration and Validity: Time period for which the waiver is valid and any deadlines for exercising the waiver
7. Governing Law and Jurisdiction: Confirmation that the waiver is governed by Maltese law and specification of jurisdiction for any disputes
8. Signatures: Execution block for all parties to sign, including date and witness provisions if required
1. Conditions Precedent: Used when the waiver is subject to certain conditions being met before becoming effective
2. Partial Waiver Provisions: Include when only a portion of the cancellation fee is being waived or when the waiver applies to specific components of the fee
3. Related Party Acknowledgments: Required when other parties to the original agreement need to acknowledge or consent to the waiver
4. Regulatory Compliance: Include when the waiver needs to address specific regulatory requirements, particularly relevant for regulated industries
1. Original Agreement Details: Copy or extract of the relevant sections of the original agreement containing the cancellation fee provisions being waived
2. Calculation Schedule: If applicable, detailed breakdown of the waived fee amounts and calculations, particularly relevant for partial waivers
3. Required Notices: Templates of any notices required to be given under the waiver or copies of notices already given
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Financial Services
Telecommunications
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Tourism and Hospitality
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Account Management
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Customer Service Manager
Compliance Officer
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Customer Relations Executive
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