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The Complaint Settlement Letter is a crucial document used in Malaysian business and legal practice to formally document the resolution of disputes between parties. This document type is particularly important in the Malaysian context, where it serves as a legally binding record of the settlement terms while adhering to local legal requirements and business customs. The letter should be drafted when parties have reached an agreement to resolve a complaint and need to document the terms of settlement. It typically includes details of the original complaint, agreed resolution terms, implementation timeline, and any specific obligations of the parties. The Complaint Settlement Letter must comply with Malaysian law, including the Contracts Act 1950 and Consumer Protection Act 1999 where applicable, and may need to be properly stamped under the Stamp Act 1949 to ensure legal enforceability.

1. Letterhead and Date: Official letterhead including sender's details and current date

2. Recipient Details: Full name and address of the complaint recipient

3. Reference Line: Reference to the original complaint number/identifier and any relevant previous correspondence

4. Subject Line: Clear indication that this is a complaint settlement letter

5. Complaint Context: Brief summary of the original complaint and its background

6. Settlement Terms: Clear and detailed outline of the agreed resolution

7. Timeline and Action Items: Specific deadlines and actions to be taken by each party

8. Closing Statement: Formal acknowledgment of the settlement and closure of the complaint

9. Signature Block: Space for signatures of both parties with names and titles