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The Erroneous Transfer Complaint Letter is a crucial document used in the Malaysian banking sector when funds have been incorrectly transferred to an unintended recipient or when transfer details contain errors. This document is particularly relevant in the context of Malaysia's increasingly digital banking environment and is governed by the Financial Services Act 2013 and Bank Negara Malaysia's Financial Consumer Protection Framework. It serves as the initial formal step in the error resolution process, documenting the incident details, providing evidence of the error, and requesting specific corrective actions. The letter should be drafted in compliance with Malaysian banking regulations and typically precedes any escalation to regulatory authorities or legal proceedings. It's an essential tool for both individual and corporate customers seeking to resolve transfer errors efficiently within the Malaysian banking system.

1. Sender Details: Full name, address, contact information, and account details of the person sending the complaint

2. Recipient Details: Name and address of the bank/financial institution and specific department/branch where applicable

3. Reference Information: Date, reference numbers, account numbers (partially masked for security), and transaction details

4. Subject Line: Clear indication that this is a complaint regarding an erroneous transfer

5. Error Description: Detailed explanation of the erroneous transfer including date, amount, and nature of the error

6. Impact Statement: Description of how this error has affected you and any resulting consequences

7. Resolution Request: Clear statement of what action you are requesting from the bank

8. Timeline for Response: Specified timeframe within which you expect a response