tiktok���˰�

1. Business Continuity and Disaster Recovery: Required for critical services or when service disruption could significantly impact government operations

2. Knowledge Transfer and Exit Management: Necessary for complex services or when significant knowledge transfer is required at contract end

3. Local Content Requirements: Include when local content or bumiputera participation requirements apply

4. Integration Requirements: Required when services must integrate with other government systems or providers

5. Environmental Requirements: Include for services with environmental impact or sustainability requirements

6. Innovation and Continuous Improvement: Optional section for long-term contracts where service evolution is expected

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Level Requirements: Detailed metrics, measurement methods, and minimum acceptable service levels

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and performance-linked incentives/penalties

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation or transition

5. Schedule 5 - Governance and Reporting Requirements: Detailed reporting templates, meeting schedules, and escalation procedures

6. Schedule 6 - Security Requirements: Detailed security protocols, compliance requirements, and audit procedures

7. Schedule 7 - Personnel and Key Roles: Key personnel requirements, qualifications, and replacement procedures

8. Appendix A - Performance Dashboard Template: Standard template for performance reporting

9. Appendix B - Incident Management Procedures: Detailed procedures for handling service incidents and disruptions